Rajiv Sharma Email and Phone Number

Working as 2IC with responsibilities including:-• Managing full store operations including Rosters , KPI reports for Balance score cards. Achieved 100% customer satisfaction results for 4 times.• Ordering / forecasting for all product lines• Financial operation handling cash/ bank deposit/ change order• Review for new employees, feedback on performance , their training and development, continuous improvement culture . Ability to multitask, work prioritize… Show more Working as 2IC with responsibilities including:-• Managing full store operations including Rosters , KPI reports for Balance score cards. Achieved 100% customer satisfaction results for 4 times.• Ordering / forecasting for all product lines• Financial operation handling cash/ bank deposit/ change order• Review for new employees, feedback on performance , their training and development, continuous improvement culture . Ability to multitask, work prioritize the workload in fact pace dynamic environment as at Aldi in Dandenong market store especially on market day we have footfall of over 1500 people with potential 1200 plus transactions on a single day including refunds, customer service and complaints etc.• Customer service / handling complaints and providing solutions• Strategies for increasing sales and reducing losses• Arranging store meetings with team discussing various issues like OHS/ implementation of new policies • Well verse of Computers and Microsoft office , citrix based online software etc Show less

• Managing Store operations including merchandising , stock replenishment and planogram implementation, Inventory • Handling Financial operations of store , closing and EOD operations • Working closely with team , acting as mentor and ensuring procedures and policies in place• Ensuring all controls, policies, procedures and guidelines are followed• Ensuring all current legal requirements and responsibilities are adhered to at all times and adequate records… Show more • Managing Store operations including merchandising , stock replenishment and planogram implementation, Inventory • Handling Financial operations of store , closing and EOD operations • Working closely with team , acting as mentor and ensuring procedures and policies in place• Ensuring all controls, policies, procedures and guidelines are followed• Ensuring all current legal requirements and responsibilities are adhered to at all times and adequate records maintained• Working in accordance with the principles of Corporate Responsibility policy• Implementing and maintaining the policy and procedures governing Occupational Health and Safety, minimizing workplace hazards by providing clear direction, continuous training and facilitating staff involvement and communication. Show less

Face to face customer serviceStock replenishment

• As a Regional head managed the business for 4 states in North 2 based at Chandigarh and opened three new branches in Punjab, Himachal Pradesh and Jammu & Kashmir• Recruited staff for sales, Accounts and logistics .• Achieved success in getting National level distribution agreement with multinational Software company Micro world for escan antivirus product lines.• Managed the business on all product lines in company basket through more than 500 channel partners including Retail… Show more • As a Regional head managed the business for 4 states in North 2 based at Chandigarh and opened three new branches in Punjab, Himachal Pradesh and Jammu & Kashmir• Recruited staff for sales, Accounts and logistics .• Achieved success in getting National level distribution agreement with multinational Software company Micro world for escan antivirus product lines.• Managed the business on all product lines in company basket through more than 500 channel partners including Retail partners, Corporate partners, SME and Government suppliers.• Managed the business relations with vendor companies like Dell , HP, Samsung , Logitech, Microsoft for smooth rollover and implementation for vendor programs and appointment for channel network• Recovery of bad debts/ held up payments in tune up to $50,000 • Branch Audit and financial investigations, got rate contract tied up for logistics at regional level resulting in saving up to 20 percent in logistics cost across region• Increased profitability, reduced turnover & lowered cost of hiring & training by coaching & mentoring of teams• Developed an effective tour plan and brought travel expense down by 50 % Show less

• Managed legislation requirement i.e labour laws / stock and other insurance matters.• Forecasting of stock.• Ensured timely filing of tax returns • Managed a team of sales and commercial staff at branch level• Managed SME, distribution channel, Corporate and Government accounts business.• Wider and strong customer base developed varying from SME, distribution channel, Corporate and Government accounts• Increased foot prints for company through opening of new… Show more • Managed legislation requirement i.e labour laws / stock and other insurance matters.• Forecasting of stock.• Ensured timely filing of tax returns • Managed a team of sales and commercial staff at branch level• Managed SME, distribution channel, Corporate and Government accounts business.• Wider and strong customer base developed varying from SME, distribution channel, Corporate and Government accounts• Increased foot prints for company through opening of new branch outlets Show less

• Account Management • Credit review of accounts & secured credit by 20 percent by way of bank guarantee• Assigned targets to team and mentored and guided them to achieve the same.

• Enrolled new accounts• Achieved assigned targets

Marketing and Selling of Printers and ScannersCreated Channel partners base Managed Sales through distribution partners - Redington and Tech pacificResolved Service issues with 100% customer satisfaction