Rajiv Sharma Email & Phone Number

Technology executive with 27 years’ experience in the IT sector in leadership roles, working with international organizations delivering to global markets across US, UK, Europe and Asia Pacific. I have managed mid to large accounts and have been responsible for achieving annual revenue targets as well as revenue generation through robust business planning, project management, ensuring good performance outcomes and thorough financial management. I have exemplar IT skills from developing & executing Programs/Projects to managing large scale delivery services such as global customer service centers for large financial institutions. Projects I have directed include processes for recruitment, training, retaining, performance management, employee engagement and continuous development for large scale teams.Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.Service delivery & operations, Governance and customer relationship management, Human resource management , Performance management, Client Relationship Management, Project profitability, Budgeting, Financial Management.Skilled in spearheading large IT transition/transformation projects, setting up Global Service Desk/Delivery Centers across various Geo’s and ensuring delivery of projects in compliance to the quality, time and cost parameters. Ability to exercise strong judgement in analyzing, appraising and solving problems of procedural, organizational or technical nature.Core Competencies in Strategic IT Planning and Management/Operations Management/Process Roll outs & Improvements/Service Delivery Management/Program Management/SLA Management /Quality & Compliance/Customer Relationship Management/Project Management/Transition Management/Liaising & Coordination/Team Management.

Listed skills include It Service Management, Itil, Technical Support, Program Management, and 45 others.