Rajiv Sharma

Rajiv Sharma Email and Phone Number

Leadership | Workplace Technologies | End User Management | In-sourcing & Outsourcing | Program Management | Delivery & Operations @ National Australia Bank
melbourne, victoria, australia
Rajiv Sharma's Location
Glen Waverley, Victoria, Australia, Australia
Rajiv Sharma's Contact Details

Rajiv Sharma personal email

n/a
About Rajiv Sharma

Technology executive with 27 years’ experience in the IT sector in leadership roles, working with international organizations delivering to global markets across US, UK, Europe and Asia Pacific. I have managed mid to large accounts and have been responsible for achieving annual revenue targets as well as revenue generation through robust business planning, project management, ensuring good performance outcomes and thorough financial management. I have exemplar IT skills from developing & executing Programs/Projects to managing large scale delivery services such as global customer service centers for large financial institutions. Projects I have directed include processes for recruitment, training, retaining, performance management, employee engagement and continuous development for large scale teams.Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.Service delivery & operations, Governance and customer relationship management, Human resource management , Performance management, Client Relationship Management, Project profitability, Budgeting, Financial Management.Skilled in spearheading large IT transition/transformation projects, setting up Global Service Desk/Delivery Centers across various Geo’s and ensuring delivery of projects in compliance to the quality, time and cost parameters. Ability to exercise strong judgement in analyzing, appraising and solving problems of procedural, organizational or technical nature.Core Competencies in Strategic IT Planning and Management/Operations Management/Process Roll outs & Improvements/Service Delivery Management/Program Management/SLA Management /Quality & Compliance/Customer Relationship Management/Project Management/Transition Management/Liaising & Coordination/Team Management.

Rajiv Sharma's Current Company Details
National Australia Bank

National Australia Bank

View
Leadership | Workplace Technologies | End User Management | In-sourcing & Outsourcing | Program Management | Delivery & Operations
melbourne, victoria, australia
Website:
nab.com.au
Employees:
28659
Rajiv Sharma Work Experience Details
  • National Australia Bank
    Sr. Infrastructure Delivery Manager
    National Australia Bank Oct 2018 - Present
    Melbourne, Victoria, Australia
  • Hcl Technologies
    Deputy General Manager- Service Delivery
    Hcl Technologies Aug 2014 - Oct 2018
    Melbourne, Australia
  • Accenture
    Service Delivery Manager
    Accenture Aug 2013 - Jul 2014
    Noida Area, India
  • Hcl Technologies (Infrastructure Services Division)
    Group Manager-End User Computing
    Hcl Technologies (Infrastructure Services Division) Mar 2011 - Aug 2013
    Noida Area, India
  • Ibm India Pvt Ltd.
    Eus Tower Lead
    Ibm India Pvt Ltd. Nov 2007 - Mar 2011
  • Wipro Infotech Ltd
    Program Manager
    Wipro Infotech Ltd May 2007 - Nov 2007
  • Microland Ltd
    Program Manager
    Microland Ltd Feb 2005 - May 2007
  • Rolta India Limited
    Asst Manager
    Rolta India Limited 1997 - 2005
  • Aimil
    Engr
    Aimil 1996 - 1997

Rajiv Sharma Skills

It Service Management Itil Technical Support Program Management Service Delivery Crm Account Management Sla Transition Management Management Business Process Team Management Strategy Cloud Computing It Outsourcing Resource Management Troubleshooting Team Building Vendor Management Requirements Analysis Governance It Operations Solution Architecture Pmp Managed Services Integration Information Technology Service Desk It Management Project Delivery Disaster Recovery Customer Satisfaction Outsourcing Performance Management It Strategy Infrastructure Incident Management Offshoring Sourcing Service Management Data Center Global Delivery Pre Sales Leadership Business Analysis Pmo Project Portfolio Management Bpo Sdlc

Rajiv Sharma Education Details

Frequently Asked Questions about Rajiv Sharma

What company does Rajiv Sharma work for?

Rajiv Sharma works for National Australia Bank

What is Rajiv Sharma's role at the current company?

Rajiv Sharma's current role is Leadership | Workplace Technologies | End User Management | In-sourcing & Outsourcing | Program Management | Delivery & Operations.

What is Rajiv Sharma's email address?

Rajiv Sharma's email address is rs****@****ail.com

What schools did Rajiv Sharma attend?

Rajiv Sharma attended Kuvempu Vishwavidyanilaya, St. Joseph's Academy Dehra Dun.

What skills is Rajiv Sharma known for?

Rajiv Sharma has skills like It Service Management, Itil, Technical Support, Program Management, Service Delivery, Crm, Account Management, Sla, Transition Management, Management, Business Process, Team Management.

Who are Rajiv Sharma's colleagues?

Rajiv Sharma's colleagues are Tim Tu, Matthew Revell, Louise Fiasco, Bing (Owen) Xia, Jagpreet Buttar`, Dani Rychevska, Evan Alexiou.

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