Austin Hicks Email and Phone Number

Exceeded Quota. Led my team in 1H of 2024 with 127% quota attainment. Generated $428k in pipeline, resulting in $45k of closed-won business. Finished 2023 with 146% quota attainment, 750k in pipeline built with over 113k closed-won. Ranked among the top 10 performers out of 60+ reps for the year.Outbound Prospecting: Generate interest through cold calls, personalized emails, and LinkedIn messaging. Created email templates used throughout the SDR and AE organizations, achieving some of the highest reply rates. Partnered with marketing to create an Outreach sequence that has been sent to over 20k prospects with a 7% reply rate.Enthusiastic Mentor: Described as a “bright light” by my manager, I demonstrate genuine excitement for the product. I mentor new team members and consistently share effective strategies with others.Team Leader. Lead conversations during team calls and in team chat.Obtained James Certified Associate - Jamf Pro, Jamf Certified Associate - Jamf Protect, and Jamf Management Consultant certifications.

Assisted customers in creating customized home and business solutions leveraging Apple & Windows product knowledge. Regularly exceeded key performance indicators including product add-on rates and customers served per hour. Earned multiple awards for merchandising, security and shrink awareness, and exceptional customer service.

Lead Actor. Rehired as a lead mainstage performer aboard the Disney Magic Cruise (7-month cruise traveling throughout Europe). Completed the initial 5-week cast rehearsals in Toronto, Canada. Due to the COVID-19 pandemic, the cruise was canceled.

Sales & Service. Worked on the store floor—greeted customers, discussed specific needs, identified solutions and alternatives, demonstrated product features, and completed the sales process.Customer Evaluation. Maintained an overall rating of 100% based on customer experience surveys during my seasonal work at Apple Suburban Square.

MrBeast Collaboration. Created the theme song for MrBeast, the popular YouTube creator with over 300 million subscribers. The song has become a cult classic, known by millions and covered by thousands.Amassed over 60,000 Subscribers. Created engaging, music-focused entertainment videos that amassed over 4 million views across the platform and fostered a community of over 60,000 subscribers.

Leading performer as the role of Jinx in Forver Plaid.

Inbound & Outbound Calls. Answered calls from and placed outbound calls to prospective customers – explained service offerings, explored customer treatment options, and assembled call-to-action reports.

Lead Actor. Mainstage performer in the Walt Disney Theatre as the lead actor in three separate productions, including the roles of Peter Pan and Sven the Reindeer from Frozen. Trained with Toronto School of Circus Arts and Sesame Street puppeteers. Assembly Station Leader. Responsible for 150 passengers. Coordinated six crew members to assist in emergency operations including accounting for and leading passengers into lifeboats if needed.Orientation & Training. Completed comprehensive Disney orientation – Disney history, culture and magic, customer service, security and safety, team building, and cast member scheduling and time management systems.Character Attendant. Assisted Disney characters and managed meet & greets and special events at multiple locations onboard the Disney Wonder cruise ship.

Front Desk Guest Relations. Responsible for greeting and checking in guests, answering questions, resolving guest issues, helping with bags, directing guests, and printing assistance.Sound System Setup. Responsible for the setup and maintenance of sound systems for both large and small-scale events. Maintained proper sound level and EQ for service and events both indoor and outdoor.