Austyn Mitchell Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Contracting for Data 3 - placed in Teys Australia Head Office Brisbane.- Cattle Connect Digitial PWA App for Producers and Buyers. Integration with government and manufacturing systems.- Infrastructure Lifecycle Replacement Projects Australia (Network Layer/UPS/Wireless AP's/Server Upgrades)- Foreign Buyers Salesforce Portal for Asia Representatives.- Biarri Manufacturing Forward Planning Decision Support Application-

Brisbane, Queensland, Australia

- Portfolio Manager for all Voice Solutions within Digital Workspace Stream- Global Contact Centre Project Manager

Brisbane, Australia

Senior Project Manager across multiple Technical streams through my tenure in this role. Managing People, Change and Expectations as well as the key people involved to ensure success! Within this role I successfully built relationships with OPTUS and NTT- Business Continuity COVID 19 Technology Program Manager- WebexCalling (CISCO) Implementation Manager- Infrastructure As A Service with SNOW (Service Now Integration)- Data Initiatives Portfolio Manager- Psychometric Assessment RFP - Human Resources- Virgin Australia/Flight Centre Relocation Move Technology Project Manager- Technology Compliance Projects incorporating Device Hardening, Bitlocker Encryption, SFTP Migrations and Aternity Monitoring

Brisbane, Australia

My role responsibilities during my tenure working as an OPTUS contractor within Flight Centre saw me deliver a multitude of Telecoms and building related roles that touched every aspect of Flight Centre Nationally and Internationally.- National and International deployment OPTUS CCaaS for 25 individual businesses. - Centralised Voice Solutions for 3000 Head Office users across 5 Major Business Centre locations across Brisbane.- IT program of works for Data Centres/George Street Hyper/Berry Street Decom Sydney. Technical streams included Network, Carriers, WIFI, Digital Signage, Comms Room commissioning and general technology. - Implementation of Redundant Links and Technical Improvements for Global Ticket Centre Jakarta when building physcally moved locations. Undertaken with NTT- End-to-end RFI driving commercial discussions for replacement Calabrio Workforce Planning system. - Technical decommissioning of all Networks/Telecoms/IT for Flight Centre Head Office Sydney (Sussex Street) and transfer to new location in North Sydney.

Brisbane, Australia

This role had the responsibility of focussing on more technical components working through a general program of Telecoms and Decommissioning focussed projects working with Dimension Data and Optus as well as Data Centre managers.- Delivery of IT Network Infrastructure & New OPTUS ‘Cloud’ Hosted Phone System - 4 'New Head Office' locations nationally including CISCO associated hardware. (SYD/MEL/PER & ADL) - UeComm Network for 12 sites: Migrating Flight Centre off existing UeComm network to OPTUS/ AMCOM/AAPT Fibre ensuring continuation of service and implementation of QoS policies. - EIM/WIM Web Call-back chat: Enhancement of existing CISCO EIM/WIM call solution to allow 'automatic call-back' to web based customers. - Dubai/Hong Kong Cloud AD Services: Delivery of tunnel capability for Asian locations & Australia, allowing replication of Active Directory services to Brisbane.

London, United Kingdom

This role combined both my favourite components of any role Implementation of Projects as well as Developing Key Relationships and Partnering with the wider Business within Virgin Atlantic. - Working with Heads of Departments and Leadership teams to develop rolling multi-year IT plans.- Project Management of Oracle Related Projects as well as Staff Travel System related initiatives.- Analysis of initiatives, scoping, estimation and initiation of projects within my area.- Building and maintaining relationships with suppliers such as Oracle Consuilting/Deloittes, in order to understand technology available to Virgin Atlantic. - Leading the RFP process for Oracle Release 12 Upgrade project as well as executing Oracle On Demand deep impact analysis and recommendations to IT Directorate.Key Project Manager Achievements:- Project Management of MYID Travel (Lufthansa Systems) integration with VA Staff Travel system application, HP and a new PSP provider OGONE.- Oracle on Demand deep dive analysis on behalf of IT Director to determine whether Virgin Atlantic should impliment - decision was not.- Creation and communication of Oracle R12 Upgrade Project Change Freeze- Key IT SME for R12 "RFP" project and providing guidance to IT Director working with Technical Architect

London, United Kingdom

- Working with GM's of Airline Cargo, develop rolling multi-year IT plans/portfolio of work. - Project Management/Governance of cargo projects, delivering solutions to the business, ensuring customer satisfaction through positive engagement.- Mentoring Cargo PM's with techniques in scoping, business cases, risk and projects.- Building & maintaining relationships with 3rd party suppliers through projects.Key Project Manager & Engagement Manager Achievements:- Delivered IATA SIS Program: 18 month project integrating IATA with Virgin Atlantic Cargo and Oracle Financial systems. Environment also integrated with Ultramain environment [XML] - Facilities Maintenance Application RFP: Managed until halted due to lack of business benefits.- Project Box and Cargo RTS: Provided governance & managed until I could replace myself with another PM.- Business Sustainability and Press Office Websites: Working with 3rd party suppliers, managed the migration and stand up of these websites onto Internal Infrastructure.

London, United Kingdom

Working with General Managers of Finance and Human Resources, develop rolling multi-year IT plans/portfolio of work for within the Cargo areas. Analysis of initiatives, estimation and initiation of projects within the Finance and Human Resources arenas ensuring projects are scoped, estimated, resourced and can be progressed to delivery.Building and maintaining relationships with key ERP suppliers, in order to understand technology available to Virgin Atlantic as products mature on the VA estate.Minor Project Management when required.

Brisbane

Deputy Corporate Systems Engagement Manager and respresented managent in strategic decision making as well as owning and managing the Corporate portfolio.Oversaw technical stream of Payment Anlayst and Project Manager of the implementation of the V-Australia carrier payments infrastructure.Identified, allocated and managed appropriate resources in Corporate Systems projects.Prioritised projects and change requests for Corproate clients.Let strategic and development stream for internal domestic payments redesign programme.Achievements:* V-Australia Payments Infrastructure Selection Committee: Provided analysis and recommendations of 6 international banking and switching providers and recommended a high availability solution that provided a reduced cost, low maintenance model.* Virgin Blue Domestic Payment Network Improvements: Redesigned and assess proposed improvements to existing domestic infrastructure using latest technolgoy.

Brisbane, Australia

Managed Oracle 11.5.10 ERP Support Team: Managed the team that supported and enhanced the Oracle Financials. This team compriosed of Systems Analysts/Accountants who maintained this on behalf of IT.Payments Infrastructure Support Team: Led the Virgin Blue 'Domestic payments support infrastructure team (24/7) that supported all online passenger bookings/GDS and anciliary revenue streams This role docussed on improving architectural failure points as well as keeping all payment streams open.

Brisbane, Australia

Working with project implimentation team, assisted with release of financial modules within Oracle ERP.Business Analysis.Manage issue/problem resolution within Finance for systems problems when functionality released within business.Liaised with Database Adminsitrators to ensure system availability.Vendor management with Oracle for customisations, pieces of work, customisation management.

Sydney, Australia

Worked as business analyst within SIEBEL project team with the remit of expanding the Siebel CRMS system across legacy systems within the Insurance and Distribution business units with MLC Australia (National Australia Bank).Co-ordingating and designing Useability Reviews of baselined product with IBM.

Sydney, Australia

MIS analyst working with Peoplesoft payroll system and ownership of MIS analysis and reporting.Business Analyst on HR Compensation and Remuneration Reviews for MLC.Working with the Head of Compensation and Benefits - designed and implimented Incentive Database and reporting.

Bachelor Of Arts (Ba) Honours, Information Management, 2:1

Business Administration, College/University Preparatory And Advanced High School/Secondary Diploma Program, Pass