Autumn Keller Email & Phone Number

Verona, Pa

Sandy, Utah, Us

Akron, Ohio, Us

Giving back to tomorrow's business leaders by leading the Career and College Academy Business & Entrepreneurship Pathway at East CLC.

Dallas, Texas, Us

Manages a for profit country club owned by a golf management corporation with 1000 member families, a staff of 15 full time employees, 100-part time and seasonal employees and annual revenue of $4.5M with a $1.2M banquet operation Implemented a “back to basics” campaign with the department heads and staff to bring club operation standards for facility maintenance, service and product to the expectations of members and their guestsMerged sales teams of both clubs leading to more efficient interaction with sales leads, reduced salary expense, increased membership sales and dedicated staff to member retentionCreated an expanded online presence with new avenues and events, allowing members to engage with the club during the COVID19 shutdown

Provide superior service while directing the membership and marketing efforts of Fox Meadow Country Club.Joined the company in June 2018 as a Membership Director of Fox Meadow CC and was promoted to General Manager of Weymouth CC in January 2019

Cleveland, Oh, Us

Associate bringing expertise in budgeting, financial management, capital project management, and private club operations. Prepared appraisals, market feasibility studies, economic impact studies, and impact studies for hotels, waterparks, golf courses, amusement parks, and other leisure properties.

Managed a non-profit country club with 500 member families, a staff of 30 full time employees, 175-part time and seasonal employees and annual revenue of $6M and a 12-member board of directorsCompleted an operational assessment of the club leading to improved training and processes; member satisfaction increased due to better employee engagement, improved products and consistent servicesImplemented new accounting software, payroll software and new processes leading to on-going improvement in club finances and serviceManaged a large capital investment plan with projects totaling $1M in first 16 months

Managed a non-profit country club with 450 member families, 25 full time employees, 150-part time and seasonal employees and total revenue of $5M per yearOversaw the completion of a $3M golf course renovation project approved by 70% of the membership and completed with an aggressive timeline to minimize disruption to membership; secured favorable financing for golf course renovation project to allow implementation of the project with minimal member assessmentLed a two-year process improvement initiative in Food & Beverage department leading to increased annual profitability with higher member satisfaction scoresCreated a membership marketing initiative to attract members during golf course closure resulting in 3% new member growthImplemented new technologies including member website with additional member access functionality and Human Resources/ Payroll platform

Westfield Center, Ohio, Us

Provided general management of Westfield Group Country Club which included Westfield Inn and Blair Conference Center; facilities encompassed a total staff of 38 full time employees, 200 seasonal employees and total revenue of $7M per yearInitiated promotional program to recruit new members; added new members in each year from 2008 to 2012 for new member dues revenue increase of over $150K per year and, in 2010, new member recruitment outpaced attrition by 2-1; in 2011, the club had an additional 55 full golf membersCreated a social event marketing plan that increased annual wedding business by $200K per year Club F&B went from a net loss of $300K to a net loss of $20K from 2007 to 2009 with member satisfaction improvement and usage increasing to a 10-year high in 2012 with no minimums

Westfield Center, Ohio, Us

Joined the company in May 2007 as Country Club General Manager and was promoted to Director of Revenue Centers with oversight of three hospitality facilities in April 2009

El Segundo, Ca, Us

Oversight of daily operations for an 18 hole municipal golf course in Detroit, MI

Managed the sales process from quote to final delivery through coordination of activities of outside sales representatives, parts and service departments Supervised marketing efforts which included print advertising, brand cohesive sales presentations, web presence and trade showsImplemented and coordinated power equipment warehouse operations including inventory control, purchasing of equipment, scheduling of demonstrator units and tracking, delivery schedulesCoordinated distributor relations with John Deere for Golf & Turf divisionServed as member of implementation and training team for new company-wide POS computer system

Various management positions at Fox Hills Country Club, a 45 hole public, daily fee golf course. Final position was as Director of Golf and Director of Food and Beverage for the last 5 years of tenure at Fox Hills. Oversaw day to day operations in golf and food and beverage.

Mba, Hospitality Business

Bachelor'S Degree, Economics/ Political Science

Master'S Degree, Career And Technical Education

Coursework Toward Dba