Collaborated with the store manager and assistant manager to ensure the smooth and efficient operation of the store, including handling day-to-day tasks and addressing operational challenges. Provided guidance and support to team members, coaching and mentoring them to enhance their skills and improve overall performance. Managed cash handling procedures, performed reconciliations, and completed opening and closing paperwork to maintain accurate financial records. Delivered inspirational, authentic, and personalized customer service, meeting or exceeding sales and customer service targets by building strong customer relationships and providing tailored solutions.

Oversaw billing processes, managed accounts receivable, and processed payments accurately and promptly. Logged and approved employee timesheets, ensuring accurate payroll processing and compliance with company policies. Compiled and updated clients’ accounts, ensuring records were current and accurate for seamless financial tracking and reporting. Maintained bookkeeping records and performed data entry with a focus on precision and efficiency to support financial operations.

Served as the first point of contact for customers, delivering high-quality service and ensuring a positive customer experience. Met and exceeded sales and referral goals by creating a welcoming environment, understanding customer needs, and recommending appropriate products and services. Proactively sought opportunities to develop and expand customer relationships, contributing to branch success and customer retention. Conducted cash transitions accurately and efficiently, while addressing other service-related needs such as account inquiries and problem resolution.

Assisted general manager with store operations. Maintained and merchandised décor department. Facilitated training and coaching to staff reach goals and assist with career development. Reviewed department profit and losses with store team. Aided with administrative duties, data entry, scheduling and bookkeeping.