• Educates buyers and sellers about current market trends and the property sales process.• Coordinates appointments with prospective buyers to showcase both residential land and properties along with their features that are relevant to their needs. • Acts as liaison between buyers and sellers to ensure positive experiences for both parties, mortgage companies, and law firms.• Develops and maintains relationships with clients through networking, social media, and cold calling.• Utilizes CRM platforms to service 10+ clients daily and to identify current strengths and weaknesses of current marketing techniques to increase conversions. • Upholds the ethical standards set by the National Association of Realtors.

• Coordinates appointments with prospective merchants and sales team to showcase the company’shardware and products.• Increased metrics within current team by improving customer satisfaction by 5% along with exceeding with exceeding upselling target by 25%.• Utilizes CRM platforms to service 30+ clients daily and to identify current strengths and weaknessesof current service techniques to increase customer retention.• Identifies potential issues and gaps in customer services, data analysis, and personal experience todevelop solutions and improve the customer experience.

• Evaluated standardized tests administered to elementary through high school students.• Provided detailed written reports of student responses.• Assessed student responses to subject-related, open-ended questions based on a provided guided rubric.• Collaborated with senior management to analyze test results and trends in student responses among various prompts.

• Promoted within a two-month timeframe for excelling in my role as an SDR and my ability to connect with clients.• Utilized various tools and strategies to identify and qualify potential leads, resulting in a pipeline increase of 20%.• Utilized CRM tools to track and analyze customer interactions, identifying trends and opportunities for improvement in our team’s sales strategies. • Converted difficult client accounts to active customers by listening, providing detailed product relevance, and establishing a proven sales process.

• Generated thorough written reports of every consumer interaction.• Anticipated customer needs based upon research and followed up with previous customers to offer additional services.• Opened and maintained customer accounts by accurately recording account information. • Answered any questions the customer may have had about available products and services.• Used online telephone services to reach out to customers and verify account information.

• Operated the cash register at checkout and the self-checkout machine when consumers had issues. • Maintained the cashier stations by restocking grocery bags, reorganizing the candy isle, and ensuring the self-checkout area remained organized.• Greeted customers and guided them to the area of store they need.• Cleaned, faced, and re-stocked items in a timely manner

• Served customers with excellent customer service in a high-paced environment. • Anticipated and delivered all guests’ needs. • Upsold beverages and other specials.• Ensured cleanliness in theaters for fellow servers and guests.