André Vorster Email & Phone Number

Polokwane, Limpopo, South Africa

Polokwane, Limpopo, South Africa

• Perform day-to-day installation, monitor, troubleshooting, problem resolution, maintenance, and backup tasks across desktop, network, and server-class hardware and software for smooth, reliable operation to meet business processes and objectives, including the CCTV surveillance systems, telephony and VoIP services, and local and network print services and devices.• Strategically installed, configure, monitored, and supported (LAN), (WAN), and Internet connectivity solutions, including wireless access points and phone system cell stations for wireless connectivity.• Centralized user management through On-premises Active Directory Domain Services (AD DS), Endpoint Configuration Management, Azure AD, and Intune Cloud Services.• Deployed, configure, manage, troubleshoot, and monitor secure communication and collaboration compliance, threat protection, and mail flow through Office 365, Exchange Online, and Microsoft Teams implementations.• Answer, troubleshoot, research, and resolve incident and service requests across multiple systems and applications to address user concerns as subject matter expert on wide-ranging issues.• Implemented and manage data backup and disaster recovery operations, including network security measures to minimize data loss through firewall and end-point protection to comply with continuity initiatives.• Upgraded, refresh, and replace hardware and software implementations on seasonal rotations to ensure a stable and secure infrastructure.• Onboarding procedures, granting system permissions to new employees, including introductory end-user training with documented support interactions for future reference.• Provide Tier 1 support to non-technical users through remote and desk side support services.• Provide Tier 2 support for in-depth problem identification, diagnosis, and issue resolution.• Direct communication with vendors, customers, end-users, and management, building and maintaining friendly and professional relationships.

Polokwane, Limpopo, South Africa

• Provided 1st line technical support; answering support queries via ticketing system, phone, and email.• Maintained a high degree of user service for all support queries and adhere to all service level agreements.• Respond to inquiries from clients and help them resolve any hardware or software-related issues.• Created user accounts, edit user account information, reset user passwords, and granted and removed access to the networks utilizing Active Directory Domain Services (AD DS) ensuring smooth onboarding procedures to new employees, including introductory end-user training with documented support interactions for future reference.• Installed, configured, maintained, and “rack n stack” servers, switches, and storage devices, run cabling (cat5/cat6 and fiber) at customer locations.• Installed, and replaced power supplies, network cards, expansion cards, hard drives, and additional ram in desktop and server equipment.• Answer, troubleshoot, research, and resolve incident and service requests across multiple systems and applications to address user concerns.• Implemented and manage data backup and disaster recovery operations, including network security measures to minimize data loss through firewall and end-point protection.• Direct communication with vendors, customers, end-users, and management, building and maintaining friendly and professional relationships.

Polokwane, Limpopo, South Africa

• Provided remote and on-site support for all desktop and network-related issues, for hundreds of managed services business clients.• Installed, troubleshoot, and support software and hardware of all kinds and other network-associated peripherals necessary to serve business clients.• Troubleshoot network, hardware, software, and other computer-related issues daily depending on the situation.• Provide clients with technical support and consultation to increase customer satisfaction and gain referrals.• Implemented and manage data backup and disaster recovery operations.• Installed and troubleshoot Windows XP, Vista, and Windows Server 2003 operating systems.• Troubleshoot for any display issues such as to monitor orientation, network connectivity, and telephony connectivity.• Provide Tier 1 support to non-technical users through remote and desk side support services.• Direct communication with vendors, customers, end-users, and management, building and maintaining friendly and professional relationships.