Sam Richardson Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Champion a culture of continuous learning at Republic Airways, America's leading regional airline, by providing instructional design excellence and mentorship to coach associates, fostering their growth and ensuring positive experiences for our System Operations Control team members.• Leveraging industry-leading tools like Articulate, iSpring Quiz Maker, and SumTotal LMS, I design impactful training programs for a diverse range of departments across the airline. • As part of a scrum… Show more Champion a culture of continuous learning at Republic Airways, America's leading regional airline, by providing instructional design excellence and mentorship to coach associates, fostering their growth and ensuring positive experiences for our System Operations Control team members.• Leveraging industry-leading tools like Articulate, iSpring Quiz Maker, and SumTotal LMS, I design impactful training programs for a diverse range of departments across the airline. • As part of a scrum team for our YXBlue Next Gen Systems Operations Control project, design learning material and oversee the department competency for all business areas, ensuring a smooth transition for all Associates. • Mentoring and coaching associates, ensuring empowerment and promoting their continued development. • Crafting realistic operational simulations allows associates to practice skills in a safe environment, building confidence. • Analyze current workflows, identify areas for improvement, and design solutions to enhance efficiency and achieve business goals Show less

Indianapolis, Indiana, United States

Oversees the daily transactions for the Crew Scheduling team as well as providing work direction and guidance on critical operational decisions. I also serve as the Instructor for new Scheduling Coordinators.

Indianapolis, Indiana, United States

You know that big, 500 piece puzzle you have sitting in your closet, collecting dust? Imagine putting a different 2,000 piece one together every day. That's Crew Scheduling for you. It is our job to provide top-of-the-line customer service to our flight crews every day. It's a team effort. There's no "I" in Crew Scheduling (philosophically, anyway)Along with an incredible SOC team, ensure that each Republic flight departs with a legal and qualified crew. Other duties include interfacing… Show more You know that big, 500 piece puzzle you have sitting in your closet, collecting dust? Imagine putting a different 2,000 piece one together every day. That's Crew Scheduling for you. It is our job to provide top-of-the-line customer service to our flight crews every day. It's a team effort. There's no "I" in Crew Scheduling (philosophically, anyway)Along with an incredible SOC team, ensure that each Republic flight departs with a legal and qualified crew. Other duties include interfacing with dispatch, mtc control, and others where needed. We book hotels, modify pairings, cover open flying, and plan around any large disruptions in the network.Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal and qualified crew. Show less

Founded when I was a junior in high school, AV8TION Media Group is the home for all of my digital initiatives and freelance media work. Leading a team of 3, we have completed branding, photography, strategy, and design services for clients across the country.

Ridgeland, South Carolina, United States

At JPII, I was the founding faculty member in creating the "Media Arts" division of our course offerings. Namely, I created and maintain the "Multimedia Storytelling" curriculum. This year-long course teaches essential storytelling principles such as novelty and relatability, all while allowing the students freedom to explore the creative avenues which are most important to them. MMST quickly became the most-requested and highest-enrolled class in the school, with over 60 students in a school… Show more At JPII, I was the founding faculty member in creating the "Media Arts" division of our course offerings. Namely, I created and maintain the "Multimedia Storytelling" curriculum. This year-long course teaches essential storytelling principles such as novelty and relatability, all while allowing the students freedom to explore the creative avenues which are most important to them. MMST quickly became the most-requested and highest-enrolled class in the school, with over 60 students in a school where the total school enrollment was 255.I am also the Yearbook Adviser at JPII. This role falls squarely into the new media arts category. The YB adviser's job is to oversee the staffing, production, submission, and business side of our annual yearbook publication, The Shield. This job requires design agency-level concentration and coordination and a ever-flexible attitude. Show less

Hilton Head Island, South Carolina Area

Passenger agent with leadership experience and more hands-on knowledge and tools to resolve specific customer frontline complaints.Proficient with advanced ticketing and reissue/revalidation procedures in DLterm. Coordinates with GAC (Global Assistance Center), GTS (Global Ticketing Support) as well as network OCC and OAL when applicable.Learning records administrator and teacher for all above wing agents.

Orlando, Florida, United States

Check-in passengers for flights on Delta Airlines. Baggage acceptance, fee collection, document verification and ticketing. Utilize SNAPP and NextGen SNAPP.As a gate agent, responsible for the onboarding of passengers, nonrev standbys, and jump seaters. Ensure compliance with all safety regulations while factoring in D-0 goals.

Orlando, Florida, United States

For Lufthansa, I handled various aspects of customer service including check-in, rebooking, and upgrades. Additionally, I worked as a gate agent and handled various departure procedures of a 747-400 aircraft with upward of 250 passengers daily.One of a few agents trained in ticketing: including revalidation, reissue, and disruption transfer. Became proficient in Altea DCS, OneRes (GuideRes), and WorldTracer.Participated in Star Alliance SERP (Station Emergency Response Plan)… Show more For Lufthansa, I handled various aspects of customer service including check-in, rebooking, and upgrades. Additionally, I worked as a gate agent and handled various departure procedures of a 747-400 aircraft with upward of 250 passengers daily.One of a few agents trained in ticketing: including revalidation, reissue, and disruption transfer. Became proficient in Altea DCS, OneRes (GuideRes), and WorldTracer.Participated in Star Alliance SERP (Station Emergency Response Plan) coordinating, planning, and drills. Lead Agent for the Passenger Centre at full-scale SERP exercise. Show less

Washington Dc-Baltimore Area

Head of Digital Operations. Hired, managed, and oversaw talent in several different time zones and coordinated project meetings, goals, and logistics via Freelancer platforms such as Upwork and Fiverr. Ensured digital projects were delivered on time and produced results. Managed a five-figure contract with a boutique marketing firm that provided Social Media Marketing & Reputation Management. On the day to day, met with Marketing, and Finance teams to coordinate the next steps in the digital… Show more Head of Digital Operations. Hired, managed, and oversaw talent in several different time zones and coordinated project meetings, goals, and logistics via Freelancer platforms such as Upwork and Fiverr. Ensured digital projects were delivered on time and produced results. Managed a five-figure contract with a boutique marketing firm that provided Social Media Marketing & Reputation Management. On the day to day, met with Marketing, and Finance teams to coordinate the next steps in the digital world. Show less

Remote

Moderated an active community forum with over 250 daily posts. Answered general inquiries and referred special cases to account support and/or other partners. Created a digital rapport with fellow moderators, administrators, and account support colleagues alike. This was my first job in communications, at the age of 14 years old.

Remote

Moderator for “Growtopia,” an MMO that consists mainly of growing everything you need to build worlds. In this role, I punished rule-breakers, interacted with players, and answered inquiries both in-game and on official websites and forums. Worked closely with a team of about 12 mods to make sure all time zones were covered. Worked and resolved a total of 712 investigations over 7 months. (~100/mo)Reported directly to Seth, lead developer. See his recommendation below in my LinkedIn… Show more Moderator for “Growtopia,” an MMO that consists mainly of growing everything you need to build worlds. In this role, I punished rule-breakers, interacted with players, and answered inquiries both in-game and on official websites and forums. Worked closely with a team of about 12 mods to make sure all time zones were covered. Worked and resolved a total of 712 investigations over 7 months. (~100/mo)Reported directly to Seth, lead developer. See his recommendation below in my LinkedIn profile. Show less

Aircraft Dispatcher Certificate, Aeronautics/Aviation/Aerospace Science And Technology, General, Pass

A fast-paced, extremely detailed FAA approved course, whose curriculum is specified in FAR Part 65, Appendix A. 200 Total class hours.

Bachelor Of Science - Bs, Media Communications

High School Diploma

Activities and Societies: Music Ministry, Theatre, Baseball, Sports Management