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Ava Lorenz, Msc Email & Phone Number

Customer Success Manager at Progress
Location: Cary, North Carolina, United States 11 work roles 5 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Success Manager
Location
Cary, North Carolina, United States
Company size

Who is Ava Lorenz, Msc? Overview

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Quick answer

Ava Lorenz, Msc is listed as Customer Success Manager at Progress, a company with 3820 employees, based in Cary, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Ava Lorenz, Msc.

Ava Lorenz, Msc previously worked as Customer Success Manager at Greene Resources and Performance Manager at Greene Resources. Ava Lorenz, Msc holds Master'S Degree, International Relations And Affairs from Trinity College Dublin.

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Progress

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Profile bio

About Ava Lorenz, Msc

As a Customer Success Manager at Greene Resources, I lead end-to-end service delivery for our largest client account, RTI International, a government contractor and international non-profit, serving as their partner in contractor recruiting, onboarding, and employment lifecycle. With over 7 years of experience in relationship management, account management, and project leadership, I have a proven track record of delivering exceptional results and exceeding client expectations.My core competencies include strategic planning, optimization of key performance indicators (KPIs), and execution of streamlined initiatives. I leverage cutting-edge CRM tools to revolutionize client experiences through automation and innovation. I also spearhead compliance strategies, employee and client surveys, and recruiting/sourcing, onboarding, and payroll processes. Additionally, I manage an internal team of HR Coordinators and support client-specific service level agreements (SLAs). To further enhance my project management skills, I am currently pursuing PMP Certification. My mission is to drive customer success through innovation and leadership, while fostering robust relationships with stakeholders and enhancing service offerings.

Current workplace

Ava Lorenz, Msc's current company

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Progress
Progress
Customer Success Manager
Cary, NC, US
Website
Employees
3820
AeroLeads page
11 roles

Ava Lorenz, Msc work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Cary, NC, US

Customer Success Manager

Current

Raleigh, North Carolina, United States

Promoted in August 2023 to broaden my management scope at Greene Resources, I now oversee both RTI Main and the Research Operations Center (ROC), managing a team of HR Coordinators and spearheading efforts across onboarding, compliance, payroll, and employee experience.I’ve built strong, trusting relationships with C-Suite leaders at RTI International, a.

Aug 2023 - Present

Performance Manager

Cary, North Carolina, United States

As the primary liaison for RTI International, I lead end-to-end service delivery for nearly 6,000 employees, ensuring seamless support across recruiting, contractor payroll, employee management, and client services. Managing a dedicated team of HR Coordinators, I oversee key client-specific service level agreements (SLAs) for the RTI Internship Program and.

May 2021 - Mar 2024

Teaching Assistant

Dublin, County Dublin, Ireland

While completing my master’s degree, I facilitated the curriculum for an undergraduate course, instructing four groups of 20-30 students each week. I designed engaging course structures and led workshops to enhance learning outcomes. When COVID-19 struck, I spearheaded the transition to fully remote learning, implementing eLearning tools to ensure.

Jan 2020 - May 2020

Project Manager

Canton, Massachusetts

- Delivered asset management services by leading end-to-end project management life cycles.- Partnered with project stakeholders to identify resources, resolve issues, and mitigate risks.- Monitored and analyzed data for proactive insights to address service gaps and process inefficiencies.- Standardized project management procedures, creating SOPs.

Dec 2018 - Aug 2019

Public Affairs Associate

Greater Boston Area

- Served as the company advisor for client accounts; led client meetings; designed and implemented project strategy based on client objectives.- Maintained detailed project documentation including meeting minutes, actions items and project plans and timelines.- Presented business and project proposals to executive internal leadership, external clients, and.

Dec 2016 - Oct 2018

Senior Campaign Advisor

Five Corners Strategies

Greater Boston Area

-Managed recruitment efforts for contractors working on ballot campaign. Utilized recruitment platforms (including Indeed Recruiting) to source and recruit candidates, conducted all candidate interview processes, and oversaw the hiring and onboarding processes.- Oversaw the project management lifecycle of a state-wide ballot campaign.- Worked with key.

Aug 2016 - Nov 2016

Assistant Canvass Director

Greater Boston Area

Managed the day-to-day duties of a canvassing office, including payroll, employee training/coaching, human resources, recruitment, and sales.

May 2016 - Aug 2016

Internship

Burlington City Hall

Burlington, Vermont Area

Managed internal government administrative duties for the federally funded lead abatement program.

Jan 2016 - May 2016

Research Intern

Department Of Corrections Vt

Vermont, United States

Conducted a DOC-approved survey in correctional facilities throughout the state, interviewing hundreds of currently incarcerated individuals facing release about the reentry process from prison. Presented the results of our data collection and analyses to state officials at the Vermont State House and made recommendations to the Department of Corrections.

Jan 2016 - May 2016
Team & coworkers

Colleagues at Progress

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5 education records

Ava Lorenz, Msc education

Bachelor'S Degree, Italian Studies

Aifs/Richmond College/Italy

Activities and Societies:Study Abroad Program, Italian History and Language Richmond University in London, Italy Program GPA: Courses.

High School Diploma

Joel Barlow High School

Activities and Societies: Community Service Club, Varsity Tennis Team, Volunteer.

FAQ

Frequently asked questions about Ava Lorenz, Msc

Quick answers generated from the profile data available on this page.

What company does Ava Lorenz, Msc work for?

Ava Lorenz, Msc works for Progress.

What is Ava Lorenz, Msc's role at Progress?

Ava Lorenz, Msc is listed as Customer Success Manager at Progress.

Where is Ava Lorenz, Msc based?

Ava Lorenz, Msc is based in Cary, North Carolina, United States while working with Progress.

What companies has Ava Lorenz, Msc worked for?

Ava Lorenz, Msc has worked for Progress, Greene Resources, Trinity College Dublin, Equipnet, and Five Corners Strategies.

Who are Ava Lorenz, Msc's colleagues at Progress?

Ava Lorenz, Msc's colleagues at Progress include Abdelhalim Abdalla, Kondu Akhil, Chris Kennedy, Rena Llegue, and Aslam Shaikh.

How can I contact Ava Lorenz, Msc?

You can use AeroLeads to view verified contact signals for Ava Lorenz, Msc at Progress, including work email, phone, and LinkedIn data when available.

What schools did Ava Lorenz, Msc attend?

Ava Lorenz, Msc holds Master'S Degree, International Relations And Affairs from Trinity College Dublin.

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