Shan Hu Email & Phone Number

Greater Seattle Area

• Follow and analyze international macroeconomic environment trend and changes which may affect our portfolio
• Organize and analyze international and domestic clients profiles
• Develop business plans for potential market segments and maintain relationship with current clients
• Head marketing events among target segments
• Solve international clients transaction issues
• Conduct Enhanced Due Diligence

Tacoma, Washington

• Assist with research projects, perform independent research tasks and data collections, such as China-Taiwan-Hong Kong economic relationships analysis, Global smartphone market analysis by using Five Forces, VRIO.
• Perform various editorial duties, write, review and edit various materials for publication, such as potential continuing education programs
• Compile processes and analyze data, record research procedures and results

Tacoma

• Significantly improved end-customer’s satisfaction by conducting competitive market research and analysis for client, such as revenue streams comparison, touch point comparison, and so on
• Improved ROI by gathering and analyzing online and offline performance data, like bounce rate and conversion rate
• Offered customer-oriented insights, and generated actionable recommendations for marketing strategies
• Presented oral brief and written report of results to client

Hangzhou, Zhejiang, China

• One of the most well known licensed brand e-commerce solution partners of Alibaba.com (Samsonite and Fossil Tmall online stores are our customers.)
• Supervised a team of 7 project managers:1. Managed a team of 40+ customer service reps handling online instant chat and improved online service representatives’ performance by analyzing data, like response speed and so.
• Supervised a team of 5 sale managers selling our SEO/Search Engine Optimization and online store outsourcing service1. Lead team to keep updating documents, which covered all the online performance improved we had.

Zhuhai, Guangdong, China

• The largest state-owned life insurance company in China & A Global Fortune 500 Company
• Provided tailored insurance plans for customers based on their needs
• Collected internal and external materials and trained 200 salesman everyday
• Trained and developed salesmen’s soft skills
• Took duty rotation in different departments

Master Of Business Administration (Mba), Technology And Innovation, 3.93

Activities and Societies: Member of Beta Gamma Sigma Further study in business administration emphasizing on how to face and deal with.

Bachelor'S Degree, Marketing, 3.2

Activities and Societies: • Chairlady, the Volunteer Association of East China Jiaotong University • Chairlady, Entertainment Association.