Alvaro Fernando Valencia Otero Email and Phone Number
I am an accomplished customer service professional with over 6 years of experience as cabin crew for Qatar Airways, known for delivering exceptional service in high-pressure environments and maintaining 100% positive feedback. I excel in managing diverse customer interactions with emotional intelligence, superior communication skills, and deep cultural awareness. Fluent in English and Spanish, I effectively cater to an international clientele, creating positive and memorable experiences.In addition to my customer service expertise, I have a strong background in product and graphic design. I am skilled in using design software to create marketing materials, develop production blueprints, and manage budgets. I hold a Bachelor’s degree in Industrial Design, combining technical knowledge with practical application. Known for excellent time management, problem-solving abilities, and a commitment to exceeding customer expectations, I am ready to bring my diverse skill set to my next role.
Lululemon
View- Website:
- lululemon.com
- Employees:
- 12322
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EducatorLululemon Aug 2024 - PresentBarcelona, Catalonia, Spain
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Cabin CrewQatar Airways Jul 2017 - Aug 2023Doha, Qatar- Over 4 years of experience delivering exceptional costumer service to First and Business Class passengers, ensuring a luxurious and comfortable travel experience.- Provided personalized in-flight service, including meal and beverage service, addressing special dietary requirements, and fulfilling passenger requests.- Maintained 100% positive feedback and recognition by building rapport with passengers, providing them with excellent costumer-centered service while ensuring their comfort and safety.-Demonstrated and enforced safety procedures, including the use of oxygen mask, seat belts, and emergency exits.- Successfully managed challenging situations, including medical emergencies and difficult passengers with clam an effective responses through First Aid knowledge and de-escalation techniques for conflict solving.- Completed more than 5,000 hours of international flights. -
Graphic DesignerDiseño Cronico Aug 2016 - Jul 2017Gran Buenos Aires, Argentina- Developed and executed design concepts for a wide range of projects, including logos, brochures, websites, social media graphics, and marketing materials.-Collaborating with clients to understand their vision and requirements, delivering customized design solutions that met their objectives.- Managed multiple projects simultaneously, ensuring timely delivery of high-quality work.- Created visual content for social media campaigns, increasing client engagement and brand visibility.
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Hostel ReceptionistCasa Rica Jul 2015 - Jul 2017Buenos Aires Province, Argentina-Welcome guests and facilitated smooth check-in and check-out processes, ensuring a positive first and last impression.- Managed reservations, room assignments, and guest accounts using Booking.com.- Responded to guest inquires and provided information on local attractions, transportation, and dinning options.- Addressed and resolved guest complaints and issues promptly, maintaining high guest satisfaction levels.-Coordinated with housekeeping and maintenance staff to ensure rooms were ready for new arrivals and issues were addressed promptly.
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Furniture DesignerArdisa S.A. Aug 2014 - Jul 2015Bucaramanga, ColombiaFurniture design of kitchens, closets and bathroom furniture. Design based on clients needs and style. Development of production blueprints and production budgets. -
Research FellowColciencias Apr 2013 - Mar 2014Conduct research in ergonomics and design related to cutting tools which resulted in the publication of the scientific paper: Influencia del diámetro de apertura en la fuerza ejercida por cada dedo.Senior Researcher: Msc. Francisco Espinel Correal -
Costumer Service AssistanceWall Street English Feb 2010 - Jan 2011Bucaramanga, Colombia -
Lifeguard - SalvavidasGreat Wolf Lodge Dec 2009 - Mar 2010Centralia, Wa - Usa
Alvaro Fernando Valencia Otero Education Details
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Diseño Abierto Para La Innovación -
Industrial And Product Design
Frequently Asked Questions about Alvaro Fernando Valencia Otero
What company does Alvaro Fernando Valencia Otero work for?
Alvaro Fernando Valencia Otero works for Lululemon
What is Alvaro Fernando Valencia Otero's role at the current company?
Alvaro Fernando Valencia Otero's current role is Costumer Service Specialist.
What schools did Alvaro Fernando Valencia Otero attend?
Alvaro Fernando Valencia Otero attended Universidad De Buenos Aires, Universidad Industrial De Santander.
Who are Alvaro Fernando Valencia Otero's colleagues?
Alvaro Fernando Valencia Otero's colleagues are Amandip Kaur, Alexandra Gradwell, Nina Candela, Tee Khai Yee, Hans L Cordova, Melissa Baxter, Elise Barraly.
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