Alvaro Fernando Valencia Otero Email & Phone Number

Barcelona, Catalonia, Spain

Doha, Qatar

- Over 4 years of experience delivering exceptional costumer service to First and Business Class passengers, ensuring a luxurious and comfortable travel experience.- Provided personalized in-flight service, including meal and beverage service, addressing special dietary requirements, and fulfilling passenger requests.- Maintained 100% positive feedback and recognition by building rapport with passengers, providing them with excellent costumer-centered service while ensuring their comfort and safety.-Demonstrated and enforced safety procedures, including the use of oxygen mask, seat belts, and emergency exits.- Successfully managed challenging situations, including medical emergencies and difficult passengers with clam an effective responses through First Aid knowledge and de-escalation techniques for conflict solving.- Completed more than 5,000 hours of international flights.

Gran Buenos Aires, Argentina

- Developed and executed design concepts for a wide range of projects, including logos, brochures, websites, social media graphics, and marketing materials.-Collaborating with clients to understand their vision and requirements, delivering customized design solutions that met their objectives.- Managed multiple projects simultaneously, ensuring timely delivery of high-quality work.- Created visual content for social media campaigns, increasing client engagement and brand visibility.

Buenos Aires Province, Argentina

-Welcome guests and facilitated smooth check-in and check-out processes, ensuring a positive first and last impression.- Managed reservations, room assignments, and guest accounts using Booking.com.- Responded to guest inquires and provided information on local attractions, transportation, and dinning options.- Addressed and resolved guest complaints and issues promptly, maintaining high guest satisfaction levels.-Coordinated with housekeeping and maintenance staff to ensure rooms were ready for new arrivals and issues were addressed promptly.

Bucaramanga, Colombia

Furniture design of kitchens, closets and bathroom furniture. Design based on clients needs and style. Development of production blueprints and production budgets.

Conduct research in ergonomics and design related to cutting tools which resulted in the publication of the scientific paper: Influencia del diámetro de apertura en la fuerza ejercida por cada dedo.Senior Researcher: Msc. Francisco Espinel Correal

Bucaramanga, Colombia

Centralia, Wa - Usa

Master'S Degree In Open Design, Diseño Abierto Para La Innovación

Bachelor Of Industrial Design, Industrial And Product Design