Cultivate positive relationships with customers.Manage finances and budgets.Explore cost reduction strategies without compromising customer satisfaction.Build partnerships and collaborate with team leaders to address issues.Provide status updates and dashboards to client stakeholders.Develop and meet project plans/schedules.Coordinate projects through effective communication, data collection, and analysis.Apply functional expertise across multiple business areas.Adapt to ambiguity and maintain a results-driven approach.

Managed internal IT projects using a waterfall, agile or hybrid methodologies according to each project needs.Handled daily meetings with the technical team as well with the vendor to plan and track projects’ progress.Prepared weekly reports to keep the sponsor and team members updated on the projects status.o Mitigate risks, dependencies and constraints keeping budget and key performance indicators at desired levels. o Present change requests, coordinate UAT tests and grant sign offs from QA before deployments. o Ensure the deliverables met acceptance criteria supporting a continuous operation.Key achievements: Managed 10-20 engineers team to work on an internal platforms upgrades and cloud migrations. VLAN changes implemented adjusting the architecture design in compliance with security protocols.  Handled projects over 1M USD budget.

Drove multiple simultaneous IT projects within cross-functional dependencies. Led regular stakeholders meetings to review risks, issues and monitor projects’ health and progress.Managed regular follow up status sessions to solve deviations on working plans.o Worked within complex multi-located teams.o Customer faced experienced on Fiber Optics, Networking, Cloud Services and Smart Media.Key achievements: Handled over 20 simultaneous projects on regular basis. Deployed process improvement tools linking CRM’s data base to projects’ tasks

Coordinated the execution of projects and its different phases applying both customers’ and in-house methodologies.Tracked projects’ performance indicators and prepared weekly reports for the management team.Prepared documentation for each Initiation, Planning, Analysis, Design, Coding, Testing and Deployment phases.Ran follow-up meetings bonding engineers, commercial team and sponsors to achieve an accurate scope management.o Led supervised drills to have the applications demonstrating the disaster recovery plans’ (DRPs) performance.Key achievements: Merged stakeholders’ efforts from different areas and led them to a common goal. Monitored around 90 applications’ performance classifying its capacity to recover from a potential failure.

Led the software development engineers’ team.Guaranteed the adherence to policies and mandatory requirements issued by different financial regulatory agencies.Built working plans, activities monitoring reports, progress reports, plan deviations reports, test routines and releases.o Developed team skills by empowering them to lead the project initiation phase meetings, opening direct communication channels with the stakeholders. Deviations decreased with this practice.o Updated the help desk service and projects execution processes to keep operation within the parameters of the service level agreement (SLA).Key achievements: Released workflow code changes not to promptly dismiss loan candidates for missing documents that could be presented later along the approval process. Managed a 5 people team to carry out a mayor upgrade on the system: Loan, Human Resources, Accounting and Treasury’s modules.

Coordinated ISO 9001:2008 audits for Quality Management Systems’ Certification. Analyzed auditors’ technical skills to assign them accordingly to their expertise matching the company to be certified.o Witnessed third-party audits and testified auditors on regular basis.o Put in place procedures and forms for the everyday operation.Key achievements: Researched new local and abroad regulations for market expansion. Mentored 15 auditors through regular follow-up meetings.

ISO’s 9001:2008 standard internal audit.Taken quality management samples focusing on process adjustments.Carried out processes mapping.o Managed special projects for the Quality Management unit.o Monitored key performance indicators and made annual reports analysis.Key achievements: Set up drills preparing for the external audits. Close tracking of nonconformities. Optimized the shipping area reducing 10% of the operating errors by installing RFID sensors on the products.

Designed special projects’ scopes for the committee.Led a web page creation and coordinated human development seminars.o Monitored the international market gold price to trigger changes on the buying price index at the pawnshops across the map.o Coordinated annual planning meetings.Key achievements: Ran a field research to seek for a pattern and answer the hypothesis where the amount of walkers by our branches demonstrated statistical correlation with daily operations registered. New branches opening purposes. Taken a representative sample survey to profile co-workers and accurately target internal communication campaigns.

Software consultant.Mentored software development organizations to adopt a local certification called MoProSoft, based on CMMI to achieve the NMX-I-059-NYCE National Standard compliance. Spiral scrum like sprint evolution methodology.o Close tracking of implementation execution and daily status reports.o Analyzed and mitigated rising risks during adoption process. Key achievements: Trained 45 people for around 1200 hours consulting time.