• Identified top talent through job boards, social media, and networking events.• Streamlined recruitment processes from sourcing to onboarding by utilizing and implementing Applicant Tracking Systems (ATS) and HCM systems, including Kronos WFR (UKG).• Ensured accurate new hire documentation in compliance with legal standards.• Conducted interviews using the STAR method, background checks, and assessments to evaluate candidates.• Led diversity and inclusion initiatives, promoting diverse hiring practices and ensuring an equitable recruitment process to foster an inclusive workplace environment.

• Exceeded monthly sales targets by 50% for wireless, internet, and business solutions at Verizon.• Retained 90% of clients through exceptional customer service and contract renewals.• Implemented upselling and cross-selling strategies, leading to a significant increase in revenue per client.

• Exceeded sales quotas by 20% through expert knowledge of AT&T products and services.• Collaborated with sales and service teams to improve customer experience and meet sales goals.• Processed credit applications for prospects and existing customers and handled complex wireless local number portability issues (WLNP).• Leveraged excellent verbal skills to handle an average of 50 customer calls daily with 95% accuracy while engaging with Tier 3 support (network & IT) to resolve network problems.

• Implemented targeted training programs to boost team performance and accountability, resulting in increased productivity and reduced turnover.• Identified cost-saving opportunities in procurement, leading to a 10% decrease in operational expenses.• Ensured strict compliance with health and safety regulations, maintaining a perfect score during food health inspections.• Oversaw employee headcount by assisting in interviewing, onboarding, & training new hires while maintaining employee retention by 80% during times of staffing shortage.