Jose Avalos Email & Phone Number

San Marcos, Texas, United States

• Identified top talent through job boards, social media, and networking events.
• Streamlined recruitment processes from sourcing to onboarding by utilizing and implementing Applicant Tracking Systems (ATS) and HCM systems, including Kronos WFR (UKG).
• Ensured accurate new hire documentation in compliance with legal standards.
• Conducted interviews using the STAR method, background checks, and assessments to evaluate candidates.
• Led diversity and inclusion initiatives, promoting diverse hiring practices and ensuring an equitable recruitment process to foster an inclusive workplace environment.

San Marcos, Texas, United States

• Exceeded monthly sales targets by 50% for wireless, internet, and business solutions at Verizon.
• Retained 90% of clients through exceptional customer service and contract renewals.
• Implemented upselling and cross-selling strategies, leading to a significant increase in revenue per client.

• Exceeded sales quotas by 20% through expert knowledge of AT&T products and services.
• Collaborated with sales and service teams to improve customer experience and meet sales goals.
• Processed credit applications for prospects and existing customers and handled complex wireless local number portability issues (WLNP).
• Leveraged excellent verbal skills to handle an average of 50 customer calls daily with 95% accuracy while engaging with Tier 3 support (network & IT) to resolve network problems.

New Caney, Texas, United States

• Implemented targeted training programs to boost team performance and accountability, resulting in increased productivity and reduced turnover.
• Identified cost-saving opportunities in procurement, leading to a 10% decrease in operational expenses.
• Ensured strict compliance with health and safety regulations, maintaining a perfect score during food health inspections.
• Oversaw employee headcount by assisting in interviewing, onboarding, & training new hires while maintaining employee retention by 80% during times of staffing shortage.