Alex Vargas Email & Phone Number

Portsmouth, New Hampshire, United States

Portsmouth, New Hampshire, United States

As an Implementation Specialist at B2W Software, I led customer projects in heavy civil construction from post-sale through implementation, creating databases and customizing solutions to meet client needs. I guided customers through system setup, process improvements, and integration of B2W products. I ensured proper technical environments, developed custom Add-Ins and reports, and provided expert support on workflows. I collaborated with internal teams, documented project milestones, and helped clients prepare for training and go-live.

Portsmouth, New Hampshire

As a Customer Support Analyst at Amadeus, I provided technical support for clients using Salesforce based hotel sales and catering software. I assisted customers with troubleshooting, product configuration, and resolving system issues, ensuring smooth operations. I worked closely with internal teams to escalate and resolve complex cases, while maintaining detailed documentation of all support activities. My role involved identifying trends, recommending solutions to recurring issues, and delivering excellent customer service to enhance client satisfaction and product performance.

Portsmouth, New Hampshire

As a Print Production Assistant at SpeedPro, I supported the production of large-format printing projects from start to finish. I assisted with preparing and operating printing equipment, ensuring high-quality output, and meeting client specifications. I collaborated with the production team to manage project timelines, maintain inventory, and troubleshoot any issues during the production process. My role focused on maintaining attention to detail and delivering timely, high-quality printed results.