• Accountable for revitalizing the image of a cosmopolitan restaurant in the heart of an upscale Manhattan suburb• Implore customer and employee feedback to refine the restaurant’s ambiance with the goal of delivering a 360 environment consistent with my vision for the brand, which encompasses everything from the lighting and temperature, playlist composition and volume, to china and flatware choices• Diagnose financial, logistical, and customer service problems and create effective… Show more • Accountable for revitalizing the image of a cosmopolitan restaurant in the heart of an upscale Manhattan suburb• Implore customer and employee feedback to refine the restaurant’s ambiance with the goal of delivering a 360 environment consistent with my vision for the brand, which encompasses everything from the lighting and temperature, playlist composition and volume, to china and flatware choices• Diagnose financial, logistical, and customer service problems and create effective solutions utilizing employee and customer feedback• Elevate professional standards and service levels to increase sales, minimize costs, including food, beverage, supply, utility, and labor costs• Devise strategy with employees in order to turn dissatisfied clients into return clients• Orchestrate kitchen and front of the house staff in tandem to develop and execute a seasonally rotating dinner and cocktail menu to enhance the food and beverage experience leading to increased customer retention• Bolster relationships with vendors and producers to develop a top of the line product• Hire, supervise, and develop staff of 30 employees• Implement hiring and training techniques to ensure low staff turnover and consistent brand messaging• Oversight of social media platforms, local community involvement and presence Show less

• Leveraged my lifelong hospitality experience to enhance responsibilities for the campus catering services during an extensive campus expansion• Provided leadership at various events by directing, managing, coordinating and collaborating with clients, third party vendors, and events team ensuring the successful and timely execution of the event• Managed all contracts for internal and external clients• Collaborated with Conference Center Director to develop an effective sales… Show more • Leveraged my lifelong hospitality experience to enhance responsibilities for the campus catering services during an extensive campus expansion• Provided leadership at various events by directing, managing, coordinating and collaborating with clients, third party vendors, and events team ensuring the successful and timely execution of the event• Managed all contracts for internal and external clients• Collaborated with Conference Center Director to develop an effective sales pitch• Generated schedules, employee reviews and counseling that agreed with union guidelines Show less

• Curated time sensitive ticket deals as a means to generate revenue for partner sites via their websites as well as their social media outlets • Utilized social media tools to analyze information gathered from clicks to forecast potential revenue to suitable investors

Seasonal