Avdo Jakupovic Email & Phone Number

Troy, Michigan, United States

Troy, Michigan

Awecomm is a strategic IT partner that specializes in solving real business challenges, like efficiency, client and employee experience, and client retention. We help small to medium-sized business owners align their technology efforts to their desired business goals, utilizing our revolutionary technology and business platform. Our model enables us to.

Troy, Michigan

• Troubleshoot, resolve, and escalate various Active Directory, EMR, software, and hardware issue reported by hospital staff on Windows and Mac operating systems.
• Proficiently document troubleshooting steps in the ServiceNow ticketing system, and assign tickets to various second and third level support groups.
• Navigate in and troubleshoot terminal servers, VPN software, and Citrix portal software.
• Provide excellent customer service to Doctors, Nurses, and other medical staff in various inpatient and outpatient medical settings.
• Properly escalate high and urgent priority incidents in a timely fashion to second and third level support technicians.
• Be involved in the planning and execution of software go-live support for new software releases.

Troy, MI

• Train new and experienced employees in hospital IT application support processes and procedures.
• Train new and current employees on how to properly use and troubleshoot issues in the Epic EMR.
• Fulfill the role of an instructor in a classroom setting and teach employees useful job skills necessary for them to perform their job duties efficiently.
• Specialize in assisting employees with questions and processes in the Epic EMR, including but not limited to presenting the workflow in a classroom setting and answering questions related to Epic EMR troubleshooting.
• Create online learning content for employees using Moodle.
• Create, edit, and present training guides and presentations.

Troy, Michigan

• Trained as a Service Desk Analyst to resolve technical issues.
• Provide IT call support for clients, primarily medical staff, who seek help with various software, hardware, and electronic device issues on a daily basis.
• Proficiently navigate within software programs such as Epic, Citrix, Eagle, Remedy, and Microsoft Office.
• Present excellent customer service to professional clients such as Nurses, Doctors, and Professors on a daily basis.
• Document various technical issues reported by clients and refer them to second level IT technicians when needed.
• Communicate with on-site technicians via E-mail and phone at various hospitals and outpatient clinics part of a larger hospital in Baltimore, Maryland.

Madison Heights, MI

• Worked as a Web-Content Writer for www.MooseJaw.com
• Created and entered product and brand descriptions to be published on www.MooseJaw.com
• Produced SEO-rich content to increase webpage traffic.
• Links to publications available upon request.
• Contributed ideas and suggestions for marketing ideas in stores/website pages at marketing team meetings.

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record