Technical Support Team Leader
Current
Oct 2024 - Present
AeroLeads people directory · profile
Zach Thomas Email & Phone Number
Technical Support Team Leader
at
Awecomm
1 work email found
@us.logicalis.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Team Leader
Location
Sterling Heights, Michigan, United States
Company size
Who is Zach Thomas? Overview
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Quick answer
Zach Thomas is listed as Technical Support Team Leader at Awecomm, a company with 21 employees, based in Sterling Heights, Michigan, United States. AeroLeads shows a work email signal at us.logicalis.com and a matched LinkedIn profile for Zach Thomas.
Zach Thomas previously worked as Service Desk Technician at Henry Ford Health and IT Service Desk Specialist at Uaw Retiree Medical Benefits Trust. Zach Thomas holds Information Technology from Macomb Community College.
Company email context
Email format at Awecomm
This section adds company-level context without repeating Zach Thomas's masked contact details.
{first}.{last}@us.logicalis.com
86% confidence
AeroLeads found 1 current-domain work email signal for Zach Thomas. Compare company email patterns before reaching out.
Profile bio
About Zach Thomas
I am a Service Delivery Manager with over ten years of experience in Information Technology. I'm currently utilizing the ITIL framework, business analytics, and various cloud-based WFM tools to analyze and optimize the delivery of services to corporate customers.
Listed skills include Customer Service, Networking, Computer Security, Troubleshooting, and 30 others.
Current workplace
Zach Thomas's current company
Company context helps verify the profile and gives searchers a useful next step.
Awecomm
8 roles
Zach Thomas work experience
A career timeline built from the work history available for this profile.
Service Desk Technician
Sep 2024 - Oct 2024
It Service Desk Specialist
Resolved technical issues and focused on individual end user needs in a timely manner. Maintained tickets in Service Now to reflect work completed, and updated Service Desk Knowledge Base and Asset Inventory on an as needed basis. Worked on Active Directory, Microsoft Azure, TeamViewer, Duo, Microsoft Office, and Laptop imaging/deployment.
Aug 2023 - May 2024
Service Delivery Manager
- Directly supervise and manage multiple teams of Service Desk supervisors and technicians
- Work collaboratively with corporate customers to review and refine services
- Interview and evaluate potential candidates for Service Desk positions
- Train and coach Service Desk agents to aid in on-going service improvement efforts
May 2021 - Feb 2023
Service Delivery Analyst
- Acting lead in administration of a cloud-based WFM tool over a global team
- Manage and administrate other industry-leading software suites and tools
- Produce analytical reports highlighting SLA's and industry-standard KPI's
- Developed custom Microsoft Excel formulas/worksheets to optimize reporting processes
- Deployed and optimized AI Chatbot software to reduce monthly phone contacts
Feb 2020 - May 2021
Service Desk Team Leader
- Direct supervision of technical support staff in a service desk environment
- Production, analysis and distribution of daily/weekly/monthly reports
- Interviewing, training and coaching of technical support staff
- Oversee the scheduling of technical support staff to ensure gaps in coverage are filled
- Acting escalation point for customer queries and issues
- Ensures Service Desk is using appropriate knowledge management tools and best practices
Oct 2018 - Feb 2020
Service Desk Technician
- Technical phone support and customer service for corporate customers
- Support customers on all supported Windows operating systems
- Support Active Directory and Exchange environments for corporate customers
- Utilization of RDP and Citrix to troubleshoot customer issues
- Troubleshoot and set up local and network printers for customers
- Troubleshoot issues with client application suites like Microsoft Office
Mar 2017 - Oct 2018
Entrepreneur
Personal Business
- Creator of a for-profit website
- Remotely managed a team of 20 employees
- Fulfilled accounting, marketing, branding, and social media functions
Oct 2013 - Feb 2020
Team & coworkers
Colleagues at Awecomm
Other employees you can reach at awecomm.com. View company contacts for 21 employees →
JC
Justin Clark
Colleague at Awecomm
Troy, Michigan, United States, United States
View →
AN
Andres Nieto
Colleague at Awecomm
Veracruz, Mexico, Mexico
View →
MA
Michael Alles
Colleague at Awecomm
Rochester, Michigan, United States, United States
View →
CW
Cameron Weins
Colleague at Awecomm
Troy, Michigan, United States, United States
View →
LS
Leslie Sutton
Colleague at Awecomm
Northville, Michigan, United States, United States
View →
KS
Karen Smith
Colleague at Awecomm
Franklin, Michigan, United States, United States
View →
WM
Will Mccool
Colleague at Awecomm
Detroit, Michigan, United States, United States
View →
PB
Patrick Bosworth
Colleague at Awecomm
Utica, Michigan, United States, United States
View →
MS
Matt Steward
Colleague at Awecomm
Clarkston, Michigan, United States, United States
View →
RM
Rosalia Miller
Colleague at Awecomm
Macomb, Michigan, United States, United States
View →
Justin Clark
Colleague at Awecomm
Troy, Michigan, United States, United States
View →
AN
Andres Nieto
Colleague at Awecomm
Veracruz, Mexico, Mexico
View →
MA
Michael Alles
Colleague at Awecomm
Rochester, Michigan, United States, United States
View →
CW
Cameron Weins
Colleague at Awecomm
Troy, Michigan, United States, United States
View →
LS
Leslie Sutton
Colleague at Awecomm
Northville, Michigan, United States, United States
View →
KS
Karen Smith
Colleague at Awecomm
Franklin, Michigan, United States, United States
View →
WM
Will Mccool
Colleague at Awecomm
Detroit, Michigan, United States, United States
View →
PB
Patrick Bosworth
Colleague at Awecomm
Utica, Michigan, United States, United States
View →
MS
Matt Steward
Colleague at Awecomm
Clarkston, Michigan, United States, United States
View →
RM
Rosalia Miller
Colleague at Awecomm
Macomb, Michigan, United States, United States
View →
3 education records
Zach Thomas education
Information Technology
Network And System Administration/Administrator
Career Preparation Center
Computer And Information Sciences, General
Career Preparation Center
FAQ
Frequently asked questions about Zach Thomas
Quick answers generated from the profile data available on this page.
What company does Zach Thomas work for?
Zach Thomas works for Awecomm.
What is Zach Thomas's role at Awecomm?
Zach Thomas is listed as Technical Support Team Leader at Awecomm.
What is Zach Thomas's email address?
AeroLeads has found 1 work email signal at @us.logicalis.com for Zach Thomas at Awecomm.
Where is Zach Thomas based?
Zach Thomas is based in Sterling Heights, Michigan, United States while working with Awecomm.
What companies has Zach Thomas worked for?
Zach Thomas has worked for Awecomm, Henry Ford Health, Uaw Retiree Medical Benefits Trust, Logicalis, and Personal Business.
Who are Zach Thomas's colleagues at Awecomm?
Zach Thomas's colleagues at Awecomm include Justin Clark, Andres Nieto, Michael Alles, Cameron Weins, and Leslie Sutton.
How can I contact Zach Thomas?
You can use AeroLeads to view verified contact signals for Zach Thomas at Awecomm, including work email, phone, and LinkedIn data when available.
What schools did Zach Thomas attend?
Zach Thomas holds Information Technology from Macomb Community College.
What skills is Zach Thomas known for?
Zach Thomas is listed with skills including Customer Service, Networking, Computer Security, Troubleshooting, Ticketing Systems, New Hire Training, Information Technology, and Teamwork.
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