Aveen Sathyanath Email & Phone Number

As a Lead Consultant at YASH Technologies, I leverage my ITIL®4 and PRINCE2® certifications and more than Twelve years of experience in IT service delivery and Management to deliver high-quality solutions to global clients. I have a proven track record of developing and implementing refined process models, managing cross-functional projects, and improving IT compliance posture in alignment with ITIL standards and best practices.My core competencies include service desk management and operations, SLA and KPI management, service desk tools automation and testing, major incident management, user provisioning and identity management, and customer relationship and onboarding. I also have strong communication, leadership, and negotiation skills that enable me to collaborate effectively with internal and external stakeholders, achieve targets, and maintain relationships. My goal is to continuously enhance my knowledge and skills in IT service management and contribute to the growth and success of my organization and its clients.