Reservations/Reception – The Crown HotelKey Responsibilities*I am responsible for completing daily front office tasks and take pride in providing outstanding and efficient guest service. In addition to these tasks I have demonstrated my eagerness to learn and take on additional responsibilities and projects. In response I am regularly requested to assist the general manager, conferencing manager and accounting manager with their responsibilities and have been allocated several assignments particularly around creating accommodation packages, health and safety management and am about to take over rostering and social media marketing.*When the general manager is required to travel, I take sole responsibility of the hotel and am the temporary on-site manager. This requires me to stay in the hotel over night as well as complete my rostered shifts. I enjoy the extra responsibility this provides.

Marketing Assistant – Grape Escape Winery and Scenic Tours (Casual Basis)Key Responsibilities*The purpose of my current role is to increase the organisations sales and revenue. I am currently completing this by interacting with cruise ship clientele at the Napier Information Centre to gain first hand information to get a better understanding of the clienteles needs so that we can adapt the current wine and scenic tours to better suit and fulfil their demands. This position requires strong communication skills, and has allowed me to gain some ‘in the field experience’ and learn about the local consumer market and competition.*My personal goals for this organisation during casual/short-term employment is to:*Build and maintain positive relationships with local hoteliers to further increase tour reservations by their guests. *Create a positive company image with every interaction with current or potential customers through high levels of company product knowledge*Increase the organisational and marketing strengths and reduce the weaknesses.

During this time (March 2011) the management contract for Holiday Inn Wellington changed hands from IHG to Rydges. In addition to my Assistant Manager role I carried out additional duties required for the handover and subsequent change in brand and operational guidelines put in place by the senior management at Rydges.Key Responsibilities Front office management*Member of the Emergency/Crisis Response Team for the Hotel*Occupational Health and Safety Manager for the Hotel*Human Resource functions within the department including recruiting, inductions, training, performance appraisals, disciplining, and coaching*Financial responsibilities included weekly reporting to the General Manager and other heads of department involving payroll, budgeting and planning, and controlling and monitoring departmental costs.*Create returns for the company by creating revenue-generating programs for front desk staff to complete*Provide functional assistance and direction to all departments including Conferencing, Food and Beverage, Housekeeping and Engineering and assisting General Manager with daily operation of the Hotel*Understand and take into account the global nature of the industry and work effectively with colleagues from different viewpoints, cultures and countries.Inspire the staff members in my team to excel by clearly communicating the company’s values and direction, recognising great performance and providing support.Achievements*It was a challenging time for the team during the takeover. I was chosen by the outgoing General Manager to be part of the handover team and gained valuable experience during de-flagging of the Hotel. In addition, I was able to support my team through an uncertain period and keep morale high. *I have developed and sharpened an approachable leadership style (participative) where I value my team’s input. I’m now experienced in influencing motivation and creating job satisfaction among large multicultural teams.

Key Responsibilities *As Duty Manager I was responsible for the smooth running of the Hotel during my shift. I had to ensure all guest matters were resolved, all tasks were completed by reception staff and took charge of the Hotel in the General Manager’s absence.*The Duty Manager role enhanced my problem-solving abilities and gave me the ability to identify and deal with issues needing immediate attention, ability to think outside the box and have initiative*As Duty Manager, I took an active role in developing my knowledge and technical skills. I took additional training in Opera (PMS) configuration, staff training/application troubleshooting, Micros/POS, Holidex /GDS /ORS, TPI website administration, Onity Hotel Keys systems, Wormald/Chubb Fire systems *Assisted the Front Office Manager in running a fully successful department with the following achievements:*Loyalty Programme: Drove loyalty programme enrolments to become the first IHG hotel in New Zealand to reach high enrolment targets (over 3000 in 1 year)*Upselling and Walk In’s: Drove a commission-based incentive programme to the department involving up-selling room types and walk-in revenue from $40,000 to $275,000 annually*Departmental employee satisfaction survey scores highest in the Hotel *Staff turnover rates dropped from 63% in 2007 to 30.5% in 2009Achievements*During this time, I managed Occupational Safety and Health for the hotel with guidance from the Front Office Manager. We achieved secondary accreditation for Occupational Health and Safety standards for the hotel. This accreditation discounted the annual ACC levies by 15% based on our annual payroll.*My efforts and achievements during 2010 saw me voted Holiday Inn Wellington Employee of The Year by my co-workers