-SME for Workday HCM, Talent, Compensation, and Learning-owner of all Workday configuration, business process design, testing, and implementation efforts-build and troubleshoot integrations-provide tier 1-3 support to functional owners, stakeholders, and end users

Gatekeeper and administrative support for four C-level executives and their teams: coordination of meeting rooms, video and audio conferencing, presentation preparation, team activities, catering, and off-site events.Organization of complex calendars across business partners, dispersed locations, and differing time zones.Timely preparation and processing of expense reports

Direct supervisor for a team of 15 Customer Service RepresentativesAccountable for the colleague development process, metric and quality performance monitoringDesign and implement workflowsManage scheduling needsDevelop and implement leadership training curriculum

Liaison between Account Management and Operations teams.Subject matter expert on various platforms and client contracts.Account trainings for new and existing colleagues.Project management for transitions between call centers.Operations owner for Language Line services.Audit calls to ensure excellent quality.Owner of multiple strategic reports.Troubleshoot issues for colleagues and managers.

Used motivational interviewing techniques to improve health indicators of at risk population. Educated members on effective quit techniques and NRT usage. Provided excellent customer service and troubleshoot system issues.

Planned health education programs.Developed worksite wellness materials.Maintained volunteer databases and recruited volunteers.