Responsible for securing Rogue and London Royal Ravens team uniform kits, ensuring sponsorship placement followed league guidelines. Communicated regularly with multiple suppliers to uphold accountability for quality standards and timely delivery of goods, all while establishing and maintaining accurate records of purchases, pricing, and payment terms. Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities. Managed the Rogue and London Royal Ravens e-commerce stores in support of domestic and international sales, created product features, handled product line rollouts, generated promo codes, managed inventory, and delivered detailed sales reports to upper management and league stakeholders. Facilitated the distribution of merchandise to company prospects, clients, and employees at the behest of the CEO.

Handled challenging customers and client requests to assist customer service agents and maintained excellent customer service on behalf of 6 affinity marketing programs. Trained and guided team members to maintain high productivity and performance metrics. Analyzed and reported on key performance metrics to senior management.

Supervised a team of 30 customer service agents. Created customer support training manuals specific to each subscription program. Published website features and handled newsletter distribution and reporting on behalf of clients. Responsible for reporting analytics pertaining to email acquisition, free trial drip campaigns and win-back campaigns.

Answered incoming customer service calls and responded to emails in support of 4 affinity marketing programs. Utilized various tactics to retain subscribers and collect valuable feedback to improve affinity program offerings.

Established, developed, and maintained business relationships with 30 active and 56 prospective customers in the greater Denver market, generating over $12k in new business sales in 5 months. Assisted with marketing strategy, development, and execution.

Supervised a staff of 8 employees, opened & closed the store, received inventory, and made merchandising decisions. Leveraged knowledge of wine, beer, and spirits to make informed recommendations to customers. Achieved WSET Level II Certification.

Aggregated, analyzed and reported on integrated marketing campaigns based on performance metrics with a focus on digital marketing (website, email, search & social media).

Managed workflow between 30 automotive clients, account executives, traffic and production coordinators, media buyers, designers, and producers. Maintained media calendars and monthly advertising budgets. Ensured manufacturer brand compliance and co-op reimbursement.

Collaborated with a team of stakeholders from operations, marketing and sales departments to analyze goals and identify opportunities for growth and development. Compiled regular and ad hoc reports, financial modeling and executive presentations.

Tracked project progress and provided critical financial data on behalf of Major Account Executives and Strategy Consultants. Customized CRM software (NetSuite) to review client segmentation, conduct trend analysis & track the overall economic performance of Muzak’s in-house, sensory branding agency.

Nurtured music industry relationships and developed web applications designed to provide programming analytics to music industry partners.

Contacted record labels, music publishers, managers and artists for licensing rights that allowed Muzak to promote and distribute music in exchange for royalties.

Supported over 1,000 accounts by processing requests to update in-store and on-hold marketing messages.

Held numerous positions within baking supportive services. Managed interview itineraries on behalf of upper-management & prospective employees while enjoying an extended stay in Human Resources as a Staffing Coordinator.

Managed a staff of 16 employees.