Avery Benson Email & Phone Number

San Francisco, California, US

• Conducted research, analyzed data, performed cost analyses, and implemented strategic changes to unlock businesswide efficiencies. Worked alongside engineering, product, analytics, legal, and other cross-functional.
• Used SQL to query, manipulate, and analyze data stored in the RDBMS (Snowflake). Built SQL dashboards, and leveraged them as a platform to communicate KPI progress upward, laterally, and cross-functionally.
• Designed, conducted, and analyzed A/B tests.
• Conducted comprehensive cost analyses and forecasting to plan strategic initiatives. Visualized analyses and automated manual tasks using Excel, Google Sheets, and Google Apps Script (Javascript).
• Improved bike-Dasher access to orders, leading to a 9% reduction in order confirmation latency times in urban markets. Unlocked an annual bonus pay savings of $1.2 million.
• Built an open shift marketplace for W2 delivery staff using Google Sheets, SQL, and Google Apps Script. Reduced staff call-out and no-show rates by 20%.

San Francisco, California, US

• Launched the W2 courier startup operation within DoorDash’s 15-minute delivery program in New York City.
• Oversaw all people management aspects (recruitment, firing, development, training, retention, satisfaction) of 4 supervisors and 40 couriers at a DashMart site.
• Oversaw all operational and administrative functions, including KPI's (courier utilization, pickup times, delivery times, handoff times), operational compliance with NYC Commercial Bicyclist laws, biker safety.
• Liaised with cross-functional teams such as S&O, HR, Legal, Policy, and engineering to develop and implement processes, procedures, and policies throughout the entire network of New York City DashMarts.
• Built a bulk courier dispatching system for supervisors and managers. Improved task efficiency by over 95%, which freed 60 labor hours per month across New York City DashMarts.
• Analyzed qualitative & quantitative metrics to make effective and data-driven decisions.

Own & Operate 2 Rental Properties 1 Mid Term Rental + 1 Long Term Rental

Paris, Île-de-France, FR

• Executed all managerial duties to ensure the smooth flow of the airline operation. Liaised with customer airline, ramp handler, TSA, US Customs & Border Protection, and the terminal operator to ensure all operational.
• Supervised above the wing and below the wing operations - Oversaw daily operations and monitored/documented staff performance. Liaised with customer airline to ensure operational standards are exceeded, while holding.
• Introduced document check methodology to decrease volume of inadmissible passengers and visa infractions by over 30%, saving the company over $5,000 in fines from international immigration authorities.
• Documented staff timings and created weekly operations schedules using allotted hours. Liaised with the payroll administrator to ensure staff were properly compensated.
• Maintained constant contact with the terminal operator, government agencies, and other third-party service providers to ensure the on-time turnaround of aircraft, while complying with foreign, federal, & local.
• Ensured proper documentation, training, and certification of staff. Conducted training sessions and proctored / graded examinations.

Paris, Île-de-France, FR

• Certified as a line trainer / course facilitator by a WFS customer airline for training and certifying staff in the SabreSonic Check-in System as well as introductory coursework in airline policy.
• Traveled to airline global headquarters to receive instruction and attain certification.
• Liaised between WFS, WFS customer airline, and airline training department to ensure proper documentation and certification of staff.
• Responsible for raising requests for training, performing diagnostics and preparing systems / training facilities, instructing and facilitating course material.
• Proctored examinations, grading examinations, documenting results, creating reports, and preparing Excel spreadsheets with numerical data / student performance.
• Answered to the training department to resolve potential discrepancies.

Dripping Springs, Texas, US

• Managed the entire baggage service department (lost & found, inbound baggage flow, outbound baggage flow) for an HHS customer airline and provided admin support for HHS operations as needed.
• Coached and trained check-in staff on proper baggage handling techniques to reduce errors.
• Recovered and corrected baggage inducted without tags, wrongly tagged items, and other errors made by check-in staff.
• Monitored baggage reconciliation systems for full recovery of both locally inducted and interline items from IATCI passengers.
• Supervised baggage makeup units and performance by baggage handlers.

Bachelor'S Degree, Aviation Management

Spanish Language & Translation Studies / Nursing

Levittown, Ny