Avery Benson Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

Conducted research, analyzed data, performed cost analyses, and implemented strategic changes to unlock businesswide efficiencies. Worked alongside engineering, product, analytics, legal, and other cross-functional partners to ensure the accurate and seamless execution of initiatives.• Used SQL to query, manipulate, and analyze data stored in the RDBMS (Snowflake). Built SQL dashboards, and leveraged them as a platform to communicate KPI progress upward, laterally, and cross-functionally.• Designed, conducted, and analyzed A/B tests.• Conducted comprehensive cost analyses and forecasting to plan strategic initiatives. Visualized analyses and automated manual tasks using Excel, Google Sheets, and Google Apps Script (Javascript).• Improved bike-Dasher access to orders, leading to a 9% reduction in order confirmation latency times in urban markets. Unlocked an annual bonus pay savings of $1.2 million.• Built an open shift marketplace for W2 delivery staff using Google Sheets, SQL, and Google Apps Script. Reduced staff call-out and no-show rates by 20%.• Built tools and automated performance management processes for third-party logistics partners. • Improved order forecasting by 16% by facilitating the rollout of a machine-learning order forecasting system. Leveraged a staff scheduling algorithm to automatically schedule 200+ W2 delivery staff based on machine learning forecast outputs. Built a custom GUI for DashMart store managers to oversee and manage raw scheduling outputs, enabling store managers to automatically distribute weekly schedules.• Prepared and delivered proposals / presentations to secure funding and manpower for quarterly initiatives.

San Francisco, California, Us

Launched the W2 courier startup operation within DoorDash’s 15-minute delivery program in New York City.• Oversaw all people management aspects (recruitment, firing, development, training, retention, satisfaction) of 4 supervisors and 40 couriers at a DashMart site.• Oversaw all operational and administrative functions, including KPI's (courier utilization, pickup times, delivery times, handoff times), operational compliance with NYC Commercial Bicyclist laws, biker safety, business compliance with labor laws, staff payroll, and Workers' Compensation claims.• Liaised with cross-functional teams such as S&O, HR, Legal, Policy, and engineering to develop and implement processes, procedures, and policies throughout the entire network of New York City DashMarts.• Built a bulk courier dispatching system for supervisors and managers. Improved task efficiency by over 95%, which freed 60 labor hours per month across New York City DashMarts.• Analyzed qualitative & quantitative metrics to make effective and data-driven decisions.

Own & Operate 2 Rental Properties 1 Mid Term Rental + 1 Long Term Rental

Paris, Île-De-France, Fr

Executed all managerial duties to ensure the smooth flow of the airline operation. Liaised with customer airline, ramp handler, TSA, US Customs & Border Protection, and the terminal operator to ensure all operational standards are exceeded, while protecting the interests of WFS. Traveled to global headquarters and attained systems and policy line trainer certification.• Supervised above the wing and below the wing operations - Oversaw daily operations and monitored/documented staff performance. Liaised with customer airline to ensure operational standards are exceeded, while holding full responsibility to ensure on time performance, exceptional net promoter score metrics, and 100% operational compliance with airline SOP and security regulations• Introduced document check methodology to decrease volume of inadmissible passengers and visa infractions by over 30%, saving the company over $5,000 in fines from international immigration authorities.• Documented staff timings and created weekly operations schedules using allotted hours. Liaised with the payroll administrator to ensure staff were properly compensated.• Maintained constant contact with the terminal operator, government agencies, and other third-party service providers to ensure the on-time turnaround of aircraft, while complying with foreign, federal, & local regulations.• Ensured proper documentation, training, and certification of staff. Conducted training sessions and proctored / graded examinations.• Ensured staff complied with SIDA regulations (challenges, badge validity, badge usage, CBP hologram etc.). Provided regular coaching and reported any discrepancies to the company issuing officer. • Ensured staff complied with Title 14 CFR Part 382 to prevent DOT complaints under the Air-Carrier Access Act.• Conducted disciplinary proceedings with staff members who committed infractions of company policy.

Paris, Île-De-France, Fr

Certified as a line trainer / course facilitator by a WFS customer airline for training and certifying staff in the SabreSonic Check-in System as well as introductory coursework in airline policy.• Traveled to airline global headquarters to receive instruction and attain certification.• Liaised between WFS, WFS customer airline, and airline training department to ensure proper documentation and certification of staff.• Responsible for raising requests for training, performing diagnostics and preparing systems / training facilities, instructing and facilitating course material.• Proctored examinations, grading examinations, documenting results, creating reports, and preparing Excel spreadsheets with numerical data / student performance.• Answered to the training department to resolve potential discrepancies.

Dripping Springs, Texas, Us

Managed the entire baggage service department (lost & found, inbound baggage flow, outbound baggage flow) for an HHS customer airline and provided admin support for HHS operations as needed.• Coached and trained check-in staff on proper baggage handling techniques to reduce errors.• Recovered and corrected baggage inducted without tags, wrongly tagged items, and other errors made by check-in staff.• Monitored baggage reconciliation systems for full recovery of both locally inducted and interline items from IATCI passengers.• Supervised baggage makeup units and performance by baggage handlers.

Bachelor'S Degree, Aviation Management

Spanish Language & Translation Studies / Nursing

Levittown, Ny