Avery Forman Email & Phone Number

• Supervise a team of highly experienced cloud engineers, who provide escalated support for the supportteam, supporting single and multi-tenant cloud infrastructures.
• Provide support for our Virtual Desktop Service(VDS) Virtual Desktop Managed Service(VDMS) andSpot PC software.
• Successfully led the implementation of a robust infrastructure monitoring and reporting solution,making a seamless transition from Solarwinds to leverage Azure's native tools, including AzureLighthouse, Logic Apps, Log.
• Conduct comprehensive training for the support staff while meticulously documenting essentialprocesses and procedures.

• Provided advanced technical support to the service team, helping manage complex single andmulti-tenant cloud infrastructures running on platforms like Azure, Google Compute Engine, VMware,and in hybrid environments.
• Delivered technical support for Virtual Desktop Service (VDS) and Virtual Desktop Managed Service(VDMS), overseeing critical operations like monitoring, backup/recovery, security patching, andinfrastructure maintenance.
• Developed automation to accelerate onboardings of new cloud deployments

Clayton, North Carolina

• Oversaw a team of skilled cloud engineers and PMP professionals, ensuring the seamless onboarding ofcustomers to various cloud infrastructures.
• Acted as a liaison bridging various departments, including the development team, support team andsales team.

• Migrated and onboarded partners and customers to cloud infrastructures including Azure Cloud, GoogleCloud, private cloud and hybrid cloud.
• Utilized and supported technologies like AVD and RDP to provide Desktop as a Service(DAAS).
• Configured, maintained and troubleshot user profiles utilizing FSLogix.
• Installed and troubleshot a myriad of applications on virtual machines.

Raleigh-Durham, North Carolina Area

• Provided proactive technical guidance, coordination and support for the delivery of all managed itservices and technology solutions to assigned accounts.
• I was responsible for onboarding, maintaining and documenting client network infrastructure and ensurethat all devices and services on the network are being proactively monitored.
• Installed, configured, tested and monitored disaster recovery solutions.
• Provided Tier II/III support for Active Directory, MS Exchange, Citrix, VMWare.
• Developed and maintained a strong client relationship.

Raleigh-Durham, North Carolina Area

• I was responsible for planning, implementing and supporting the IT infrastructure of small sizedbusinesses.
• Professionally certified in multiple Practice Management applications that utilize SQL for the patient’sdatabase management. Provided software support for these applications.
• Communicated with all departments within IT Practice, met and followed up with vendors, purchasingand train new staff.
• Provided onsite, remote (PCA, VNC, RDP and LogMeIn) and phone support.

Installed new Dells, Macs and printers in school labs and classrooms.Installed and tested Cisco switches, multi layer switches and access points.

Wrote programs that allowed for data entry of return mailings.Systems Administrator for a mid-sized data entry and accounts receivable department..

Certificate, Computer Technical Support

Associates Degree, Business Marketing