Avery Turner Email & Phone Number

Orlando, Fl, Us

Fort Lauderdale, Florida, Us

Fort Lauderdale, Florida, Us

Fort Lauderdale, Florida, Us

Fort Lauderdale, Florida, Us

Fort Lauderdale, Florida, Us

TTI is a $9+ billion global leader in quality consumer and professional products with a portfolio of world-renown brands including Milwaukee©, AEG©, Ryobi©, Homelite© Hoover©, Dirt Devil©, Oreck© Vax©, Empire, Imperial Blades©, Stiletto© and Hart©.

Toronto, Ontario, Ca

AAA Five Diamond Resort located within Disney World’s Golden Oak community. Largest property in the brand, offering Four Seasons Private Residences and Four Seasons Golf and Sports Club.• Developed and maintained relationships with 250+ Golf Members and Residents to foster communication and oversee collection of monthly payment, utilizing Oracle Hospitality Opera. • Analyzed group and catering contracts. Established understanding of billing arrangements and followed up on deposits and prepayments. Prepared accurate and organized records for all outstanding accounts. • Researched guest credit card inquiries concerning accounts including the documentation and preparation of adjustments. Maintained proper credit card procedures in accordance to both local and Four Seasons policies.• Audited and reconciled daily processing of bank and cash drops. Identified discrepancies, investigated inconsistencies, and recovered funds to balance bank vault.

Orlando, Fl, Us

Hilton Grand Vacations is recognized as a leading, global, vacation-ownership company. Corporate headquarters and call center located in Orlando, Florida.• Responsible for real time adherence reports, productivity databases, and payroll records for 90+ call center team members, via ADP TimeSaver and IBM Cognos Analytics. Maintained high levels of data accuracy and confidentiality.• Managed department team member schedules, requests and labor reports based on Intraday business forecasts. Experience with scheduling FLMA and ADA accommodations. Computer proficiency in a Windows environment.• Scheduled group training and off-site events via IEX scheduling software.• Conducted hiring interviews to prospective management interns and on-going training sessions to current team members. Revised and reviewed position SOPs to department standards.

Hotel located within Disney World recognized as one of the best performing in the Hilton Worldwide portfolio, receiving awards for performance, guest loyalty, service scores, and cleanliness. • Trained in providing Forbes 5 Star service to discerning luxury travelers. • Promoted pool cabana sales. Responsible for registration, confirmation and set up of all cabanas to guest requests and expectations. Exceptional cash handling accuracy plus POS system experience. • Engaged in front house team member responses to all guest requests and concerns. Used active listening skills to provide solutions and follow up to satisfaction.• Leader in providing training to new staff members. Assisted servers, kitchen staff, kids club and "splash hut" retail sales as needed.