-Oversaw store operations with responsibility for execution, finances, service, and community relationships.-Explored and improved policies and processes with the management team to better meet customer and partner needs. -Analyzed data, developed and implemented action plans and trainings to improve cusotmer service and health standards, resulting in an increase in customer satisfaction and Health and Safety Standards Assessment scores. -Conducted education and advocacy work for gender inclusive practices. -Addressed safety concerns of gender diverse colleagues at store and district level.

-Delivered outstanding customer service by connecting with customers and assessing customer needs via vocal and visual cues. -Contributed to team growth by identifying changes in team performance and attitude, and by communicating to managers during shifts, staff meetings, and supervision.-Followed procedures and standards for safety and security, cash handling, beverage recipes, and food handling. -Maintained a calm demeanor during unexpected situations and times of high customer volume.

-Proctored examinations for students with testing accommodations.-Developed an understanding of compliance with the Americans with Disabilities Act.-Provided individualized organizational tutoring and executive functioning coaching to students with disabilities.-Filed student records according to institutional procedures, upholding strict standards of confidentiality.

-Filed confidential financial paperwork. -Provided administrative assistance to counselors in the Student Accounts Department. -Utilized University financial assistance databases.

-Maintained and organized electronic data from organization documents and database. -Utilized Windows operating system and Microsoft Office Suite on a daily basis. -Contributed to planning and staffing events to promote full inclusion of GLBT Jews in the Jewish community. -Wrote and word processed letters and followed up with telephone calls. -Monitored incoming e-mail and wrote responses. -Provided administrative assistance.

-Organized the office by filing paperwork. -Inventoried supplies in department gear room. -Assisted Director of Adventure Education with use of social media to publicize the Office.

-Provided support and resources to students in residence halls. -Documented duty shifts; recorded all indoor and outdoor rounds in log book. -Created and implemented social and educational programs. -Conducted health and safety inspections of students’ rooms with Resident Director. -Contributed to weekly meetings with Resident Director and other Resident Assistants.