Avi Borger Email & Phone Number

Israel

Petaẖ Tiqwa, Central, Israel

• Lead all aspects of Enterprise Customer Service activities (over 100 strategic business customers)
• Drive strategy, define work plans, processes and work procedures to support continuous customers' growth
• Manage Strategic Customer Journey, foster long-term business relations with senior stakeholders and partners
• Scale solutions in Cloud, Cyber Security and Datacenter, implement advanced systems, manage project teams
• Ensure compliance with SLA & regulatory requirements, identify and address issues, streamline processes
• Establish Customer Service infrastructure, optimize resources & improve customer retention rates consistentlyBid Manager (2023-Current)

Israel

• Manage all aspects of CALA region operations, pre-sales, key projects management and on-going activities
• Participate in Product Roadmap and Marketing strategy development aligned with customer requirements
• Direct manage of a dispersed team of 13 Technical Support Engineers, act as focal point for Account Managers
• Assess performance, analyze and monitor KPIs data, support decision making, streamline work processes
• Generate new business opportunities, lead service contract renewals, initiate improvements with R&D teams
• Provide technical assistance in training, team education and coaching of professional and technical staff

Petach Tiqwa

• Lead all stages of complex multidisciplinary integration projects for global customers in multiple sites
• Coordinate detailed integration plans & resources requirement, lead project teams, effectively prioritize tasks
• Facilitate stakeholders' decision making, streamline processes and shorten time-to-delivery dramatically by 70%
• Support over 200 customers, manage dispersed Integration Engineers team, sub-contractors and partners
• Plan and promote bids, identify new business opportunities, monitor performance aligned with terms and SLA

Hod Hasharon

• Lead presale efforts and technical bids preparation aimed at potential customers, identify growth engines
• Generate high quality proposals, present comprehensive solutions and system demonstrations to customers
• Manage a team of Presale Engineers, prioritize resources and tasks aligned with goals and commitments
• Closely interface with R&D staff to leverage and customize technological solutions to support market needs

Petach Tiqwa

 Develop educational management solutions Outsourcing Services

Tel Aviv

Responsible for installation and support of dozens of servers in Computer Center, Faculties and Inter-University Computer Center (IUCC)Leading DevOps automation for site installation and configurationManage team of SysadminsHands-On Linux, Windows, VMS, Parallel-Compute, Storage, Networking.

Israel

Manage a team of 2 programmersHands-on C++, SQL, Perl/Bash