• Lead all aspects of Enterprise Customer Service activities (over 100 strategic business customers)• Drive strategy, define work plans, processes and work procedures to support continuous customers' growth • Manage Strategic Customer Journey, foster long-term business relations with senior stakeholders and partners• Scale solutions in Cloud, Cyber Security and Datacenter, implement advanced systems, manage project teams• Ensure compliance with SLA & regulatory requirements, identify and address issues, streamline processes• Establish Customer Service infrastructure, optimize resources & improve customer retention rates consistentlyBid Manager (2023-Current)• Manage and coordinate all aspects of bids process preparation aligned with RFPs/RFIs requirements• Prepare over 120 high-quality and competitive proposals annually with ~35% success rate of strategic deals• Manage interfaces with several internal teams (Sales, Finance, Legal, Engineering), assess risks and ROI

• Manage all aspects of CALA region operations, pre-sales, key projects management and on-going activities• Participate in Product Roadmap and Marketing strategy development aligned with customer requirements• Direct manage of a dispersed team of 13 Technical Support Engineers, act as focal point for Account Managers• Assess performance, analyze and monitor KPIs data, support decision making, streamline work processes• Generate new business opportunities, lead service contract renewals, initiate improvements with R&D teams• Provide technical assistance in training, team education and coaching of professional and technical staff• Responsible for tens of millions USD revenue, manage multi-million USD budgets, support over 30 key customers

• Lead all stages of complex multidisciplinary integration projects for global customers in multiple sites • Coordinate detailed integration plans & resources requirement, lead project teams, effectively prioritize tasks• Facilitate stakeholders' decision making, streamline processes and shorten time-to-delivery dramatically by 70% • Support over 200 customers, manage dispersed Integration Engineers team, sub-contractors and partners• Plan and promote bids, identify new business opportunities, monitor performance aligned with terms and SLA

• Lead presale efforts and technical bids preparation aimed at potential customers, identify growth engines• Generate high quality proposals, present comprehensive solutions and system demonstrations to customers• Manage a team of Presale Engineers, prioritize resources and tasks aligned with goals and commitments• Closely interface with R&D staff to leverage and customize technological solutions to support market needs

 Develop educational management solutions Outsourcing Services

Responsible for installation and support of dozens of servers in Computer Center, Faculties and Inter-University Computer Center (IUCC)Leading DevOps automation for site installation and configurationManage team of SysadminsHands-On Linux, Windows, VMS, Parallel-Compute, Storage, Networking.

Manage a team of 2 programmersHands-on C++, SQL, Perl/Bash