Lead the People & Culture function, overseeing strategic initiatives, special projects, and administrative operations, driving organizational development and enhancing employee engagement and performance through targeted interventions and inclusive policy implementation.

Advised on program development and HR operations.

Led a cross-functional team of 10 in developing demand-driven talent training programs and hiring fairs that supported youth participants in their journey to employment through education, skills development, and financial health. Successfully aligned people operations with organizational mission objectives to optimize staffing models.• Managed and cultivated employer partners to advance talent pipeline and diversity and inclusion goals.• Provided virtual job readiness and career advancement coaching services to underserved youth.• Negotiated and renewed a $100K technical assistance task order with Los Angeles World Airports (LAWA) for talent pipeline strategies connecting BIPOC to aviation careers.• Designed and launched 5 innovative team enrichment programs enhancing employee economic prosperity, productivity, and engagement.• Pioneered a train-the-trainer program for partners and volunteers to deliver impactful coaching, resume reviews, and mock interviews to young adults.• Developed a comprehensive young adult program delivery model and curriculum, serving over 500 Black and Brown youth nationally through a diverse range of digital assets, hiring fairs, and tailored learning experiences.

Provided comprehensive HR operations and administrative support, managing payroll, benefits, hiring, onboarding, training, and performance evaluations to ensure seamless and efficient departmental functions.

• Achieved a 90% reduction in contract discrepancies by streamlining contracting and procurement processes, including RFPs and contractor agreements.• Provided comprehensive performance analysis and status reporting to executive leadership, contributing to targeted employee, process, and project performance improvements.• Skillfully negotiated terms with 25+ vendors and service contractors, resulting in a 25% cost reduction.• Led a cross-departmental team in orchestrating 3 successful large-scale hiring fairs, connecting 1,000 under-resourced youth with 45 employer partners and overseeing a ~$350K project budget.

Co-directed complex enterprise-wide workforce development projects within a $3M grant portfolio across 3 markets, adeptly tracking $20K in monthly expenditures and employing project management tools to monitor KPIs, deliverables, and program-level objectives.• Ensured seamless compliance with funder requirements by expertly collecting, managing, and reporting programmatic activities and data to funders.• Leveraged database management skills to maintain data accuracy and provided insights into training and hiring fair participants, utilizing tools like Google Sheets and Excel to create insightful pivot tables and dashboards for comprehensive data reporting.• Co-created, implemented, and sustained engaging career readiness curriculum workshops and materials, effectively reaching diverse audiences through multiple delivery channels.• Collaboratively led a national team spanning 3 departments, skillfully connecting and empowering more than 2,000 participants with career opportunities and stackable credentials.

Assisted Senior Leadership in effectively overseeing project plans, production schedules, and resource allocation for a high volume of projects, significantly improving project efficiency through streamlined tracking mechanisms. • Orchestrated a rapid transformation by developing and standardizing more than 10 essential tools and processes within just 3 months, catering to stakeholder requirements. Notable enhancements included Gantt charts, project dashboards, and risk matrices.• Achieved substantial annual cost savings of $27K by successfully transitioning the organization to G Suite, a move facilitated by comprehensive instruction and training.• Revamped the annual performance review process by introducing 360° feedback and SMART goals into employee questionnaires, fostering a more comprehensive and effective assessment.• Demonstrated proficiency in authoring and implementing over 30 human resources and administrative policies and procedures, effectively optimizing overall efficiency and operational effectiveness.

Advised the SVP and Mission Leadership Team on organizational development interventions, ensuring strategic alignment and effective implementation of change processes.• Conducted two first-party audits with leadership and staff to evaluate the operational effectiveness and performance of Youth Programs and Job, Training, and Education (JTE) services, outlining over 30 key insights and proposed actions to translate into projects for increased effectiveness and immediate implementation.• Built and implemented a versatile and universally applicable onboarding SharePoint site and checklists using Microsoft Teams, providing essential resources and materials, and reducing staff preparation time.

Developed, implemented, and monitored operational systems and processes that supported outcome-based decision-making and maximized the output and impact of a 45+ member team across 5 Job Training & Education Centers.• Achieved a ~22% increase in class enrollment within a 4-month period, surpassing pre-COVID-19 records.• Established and managed department-wide outcome goals, introducing metrics dashboards to drive continuous program improvements.• Revitalized the department's brand image through a comprehensive overhaul of digital and print marketing assets, resulting in heightened visibility and increased community engagement.• Spearheaded the development and implementation of an efficient talent hiring and onboarding process for Mission staff. • Conducted outcomes-based compensation analysis for Goodwill's Mission department, expanding salary bands by approximately 26% across 40+ job roles through interviews, compensation data, salary surveys, and job description revisions.• Facilitated active collaboration with cross-functional leaders in Human Resources, Transportation, Marketing & Communications, and other departments, ensuring seamless alignment and integration of Mission department processes with broader organizational operations.

Impact PM LLC is a project management and consulting firm delivering innovative and strategic solutions for clients. We specialize in developing and executing customized projects to drive business performance, increase effectiveness, and generate more impact.

Strategically deployed a 300+ member Risk Advisory Practice across 10 markets, optimizing workloads and promoting knowledge sharing to fuel growth.• Spearheaded the design, curation, and implementation of standardized workforce planning templates, enhancing efficiency and refining demand forecasting.• Led the Resource Management Office (RMO) in the innovation and rollout of a comprehensive process and system for deploying staff across service lines within a swift 1.5-month timeframe. Introduced a resource allocation and evaluation framework, complemented by tailored training assets and tools.• Attained a 99% completion rate for talent skills profiles across the Practice in just 3 weeks.

• Returned as a consultant for the WomanUP!® conference post-COVID-19, overseeing the transition back to in-person events.

Cultivated and maintained industry relationships with key stakeholders; executed projects of ~1.2M; facilitated growth strategies and innovative programs and resources to small, diverse brokerages/teams and their agents.• Led the conception, design, and successful launch of an exclusive conference for over 210 young real estate professionals. Generated substantial net revenue of over $11K while establishing the event as a prominent industry platform.• Developed a comprehensive digital marketing toolkit, equipped with turnkey resources to facilitate cross-promotion with local associations and diversity groups. Resulted in a significant increase in member participation and community awareness.• Established a standardized speaker agreement process, drafted contracts, and conducted ethics checks for 175+ speakers.

Managed the $6.2 billion Construction Building Program (Build-LACCD) internship initiative for Los Angeles Community College District, overseeing STEM-focused internships for high school and continuation students across 9 schools.• Significantly amplified program impact in 8 months, expanding participant enrollment from 16 to approximately 225 through precisely targeted outreach and recruitment strategies.• Forged crucial partnerships with government agencies and non-profit organizations, effectively linking participants and LACCD craft workers with vital supportive services. Secured over 50 paid internship positions through the Los Angeles County Youth Jobs (LACY) program.• Spearheaded the assessment and intake process for local, disadvantaged LACCD and high school students, facilitating enrollment into pre-apprenticeship training programs, thus fostering skill development and career pathways.

Consulted on high-profile construction projects, notably the Build-LACCD project ($6.2 billion) and the Anaheim Regional Transportation Intermodal Center ($120 million).• Provided invaluable guidance to contractors regarding public contracting processes, wage rate best practices, and complaint resolution. Expertly ensured Small Business Enterprise (SBE) compliance and adherence to Federal and state labor laws.• Executed meticulous desk audits of Certified Payroll Reports (CPRs) and related documentation, effectively upholding contractor accountability and compliance. • Demonstrated expertise by conducting on-site job walks and labor standard interviews at construction sites, skillfully addressing complaints and reporting comprehensive findings to maintain compliance.

Implemented diverse itinerary planning for each guest including ticket sales, dining reservations, and lodging.• Provided theme park support and expertise for the roll-out and implementation of the multi-billion dollar My Magic+ project.

Co-supervised a team of 20+ employees, resolved issues raised by clients, and coordinated monthly activities to foster a strong team culture.• Consistently exceeded expectations by surpassing membership sales goals, achieving an average monthly closing of 73%.

• Coordinated and promoted the monthly EcoSalon Film Series.• Developed, managed, and monitored communication and engagement strategies in social media and online communities, which resulted in a 28%+ increase in Twitter followers for the organization since March 2012.

• Successfully completed the Disney College Program, receiving 4 units of college credit.• Received 12 Great Service Fanatic cards for recognition of outstanding guest service and work performance.