Director Of Operations, Job Training & Education
Seattle, Wa, Us
Developed, implemented, and monitored operational systems and processes that supported outcome-based decision-making and maximized the output and impact of a 45+ member team across 5 Job Training & Education Centers.โข Achieved a ~22% increase in class enrollment within a 4-month period, surpassing pre-COVID-19 records.โข Established and managed department-wide outcome goals, introducing metrics dashboards to drive continuous program improvements.โข Revitalized the department's brand image through a comprehensive overhaul of digital and print marketing assets, resulting in heightened visibility and increased community engagement.โข Spearheaded the development and implementation of an efficient talent hiring and onboarding process for Mission staff. โข Conducted outcomes-based compensation analysis for Goodwill's Mission department, expanding salary bands by approximately 26% across 40+ job roles through interviews, compensation data, salary surveys, and job description revisions.โข Facilitated active collaboration with cross-functional leaders in Human Resources, Transportation, Marketing & Communications, and other departments, ensuring seamless alignment and integration of Mission department processes with broader organizational operations.