Optimized workflows within the SAAS company as a Scrum Master, established metrics and mentored team members, including QA analysts and Junior Scrum Masters.• Led cross-functional teams in implementing agile methodologies, resulting in improved collaboration and productivity.• Facilitated Scrum events, including sprint planning, daily Scrum, and sprint review, ensuring that team members were on track and addressed any obstacles that may have arisen. • Developed and upheld the team’s sprint schedule, including tracking and reporting on progress.• Prioritized and managed the product backlog, working closely with the development team to deliver high-quality products on time.• Collaborated with product managers to develop and maintain the product roadmap, ensuring alignment with company goals and customer needs.• Provided coaching and guidance to team members on agile principles and best practices. • Identified potential risks and gaps and communicated them to the relevant stakeholders.• Created and sustained test plans, cases, scripts, and a testing strategy.• Tested and reported issues in the bug-tracking database.• Verified resolved defects against all applicable environments.

Managed and led a medium-sized QA Team accountable for delivering quality digital products for several clients in varying industries for the Fjord Studios within the North American central region. Responsibilities included establishing and maintaining QA procedures at the account and project level, ensuring accordance with the Statement of Work (SOW) and the Service Level Agreement (SLA), Level of Effort (LOE) estimation for QA personnel at the project level, and QA & Scrum Master staff management (staffing, scheduling, and training).* Planned, constructed, and executed test scripts using quality processes and methodologies for Fjord/Accenture or clients.* Created test models (plans, matrices, data, and scripts), including test data, by analyzing functional requirements.* Executed regression testing, test automation, performance testing, functionality testing, and usability testing.* Reviewed the development process to ensure that defect tracking (identification, fixing, re-testing, and migration of defects) was properly addressed.* Collaborated with team members to gather and interpret user/system requirements into design specifications.* Determined, negotiated, and agreed on in-house quality procedures, standards, and specifications.* Implemented and supported cucumber for our BDD (Behavior Driven Development) testing framework. * Hiring new QA personnel and making recommendations for QA outsourcing as needed. * Worked as a ScrumMaster or Product Owner for a project as required. * Developed and maintained the product roadmap, aligning it with the client's strategic goals and priorities when working as a Product Owner or ScrumMaster.* Proficient with Android/iOS/Windows mobile platforms* Proficient with Kanban, Waterfall, Agile Methodologies* Proficient with issue-tracking systems (e.g., JIRA, DevTrack, FogBugz)* Proficient with version control systems (e.g., Git, SVN, Perforce)

Established metrics, mentored team members, managed far-shore resources and developed QA practices. Additional responsibilities include delivery team management, stakeholder management, project documentation, sprint planning/backlog refinement, and other Scrum Master duties for multiple projects.Conferred with the internal team and client during product meetingsCreated and maintained test plans, test cases, and test scriptsCreated and maintained a testing strategy for each projectTested and reported issues in the bug tracking databaseVerified resolved defects against all applicable environmentsResponsible for managing performance goals for the team outlined by the direct supervisorRelayed/forecasted/reported potential delays in deliverables to all stakeholders.Collaborated with Project Managers to provide accurate costing estimates for all testing effortsCollaborated with project managers, developers, and directors in multiple different process-related facetsCommunicated with the QA Manager concerning process/managing the QA DepartmentWorked as a Certified Scrum Master for various projectsWrote User Stories and ran Scrum / Agile Ceremonies for numerous projects (Daily Standups, Sprint Planning, Sprint Demos, Sprint Retrospectives) Led the QA Department when the QA Manager / Director is out for an extended periodLed a team of more than 5 QA Analysts/TestersKnowledge of Android/iOS/Windows mobile platformsSolid understanding of Kanban, Waterfall, Agile MethodologiesFamiliarity with issue tracking systems (e.g., JIRA, DevTrack, FogBugz)Familiarity with version control systems (e.g., Git, SVN, Perforce)Familiarity with Design and Software Development processes

Sustained metrics, mentored team members, managed far-shore resources and maintained QA practices. Additional responsibilities include delivery team management, stakeholder management, project documentation, sprint planning/backlog refinement, and other Scrum Master duties for a single project.

Tested and logged issues in bug tracking database, reporting potential delays in deliverables to all stakeholders, and verified resolved defects against all applicable environments. Additional duties include working with the Product Owner and project team to identify product acceptance criteria for multiple projects.