Alli Villella Email & Phone Number

Snellville, GA, US

Norcross, Georgia, United States

Dacula, Georgia, United States

• Hired and onboarded new store team, including leadership, maintaining engagement during unanticipated delays.
• Executed new store opening, collaborating with project planner, general contractor, and city officials.
• Supported peers during delays, optimized labor scheduling, and completed Store Manager Trainer program.

North Augusta, South Carolina, United States

• Coached team and upskilled leaders in Customer Service Excellence, increasing sales and customer count by 15%.
• Standardized and evolved operational processes, reducing inventory waste by 6% and increasing labor efficiency by 7%

Midland Park, New Jersey, United States

• Managed total business operations in Northern New Jersey market, overseeing logistics, inventory, scheduling, and customer experience.
• Developed and mentored team members. One Senior Advocate graduated Team Lead in Training program and promoted, Two Advocates promoted to Senior Advocate roles.
• Reduced OPEX by >40% in 9 months
• Improved efficiency of Customer Advocates by 15% through re-training and scheduling adjustments
• Presented research and findings of fuel spend/usage project to entire department and Safe & Secure partners to reduce fraud, theft and egregious misuse.

Spring Valley, New York, United States

• Led a team of 25+ Guest Advocates and 2 Service and Engagement Leaders to drive total store sales through merchandising and strategic planning.
• Promoted 2 leaders from the team through long and short term talent planning and development.
• Partnered with peers in cross-team engagement to enhance customer experience, resulting in an all-time high NPS of 80%.
• Successfully launched Drive Up and Fresh Pickup programs in partnership with Store Director, Project Team Manager, Facilities Director and Assets Protection Director.
• Worked 90% of shifts as Keyholder, with total store business ownership

New York / Maryland / Virginia

• Managed group exercise program for 16 clubs in NY/MD/VA, overseeing 200+ instructors.
• Increased class utilization through strategic scheduling and strong communication with Club Management Teams.
• Hosted special events for club members and guests increasing retention rates and acquiring new memberships.
• Decreased no-shows & lateness through engagement initiatives
• Assisted in training peers
• Designed Instructor onboarding and orientation template that was utilized company-wide

NYC

New York, New York

• Managed group exercise program for 26 NYC clubs, overseeing 600+ staff and increasing class utilization.
• Developed strong relationships with Club Management Teams, leading to increased investment in the program.
• Program design contributor and Instructor Trainer for BURN class format
• Conducted auditions, hired over 100 instructors, and created a sense of community through events and social media.

Brooklyn, NY

• Led high-energy group fitness classes including Cardio Kickboxing, Interval Training, Boot Camp, and Total Body Conditioning.
• Substituted for other instructors as needed, ensuring seamless class delivery and maintaining participant engagement.
• Organized and supervised a small group as the Lifestyle Coach for the Y Diabetes Prevention Program, promoting healthy habits and wellness.

New York, New York, United States

• Managed retail outlet and corporate employee store operations, overseeing staff, inventory, marketing strategies, and visual merchandising.
• Handled bookkeeping, budget tracking, and database maintenance.
• Communicated regularly with corporate executives, ensuring smooth operations and customer satisfaction.

Education record

Personal Trainer, Personal Trainer

Group Fitness Instructor, Group Fitness Instructor

Certified Group Fitness Instructor