• Reduced project churn and improved team efficiency by implementing data analysis and customer pattern identification techniques.• Introduced new processes and modified existing ones to streamline operations and enhance customer satisfaction.

Client - VMware Software India Pvt. Ltd.Working for the team Professional Services - Fields Sales Service (India)Understanding of requirement from stakeholders from specific region to set up the Statement of Work, Project Change Request and customer support processes.Provide direct sales support for Advanced Customer Services Sales Representative & License Account Managers by conducting discovery sessions, building solutions leveraging Oracle's Cloud Services service portfolio, providing solution design/recommendation presentations & general Q/A support for prospective customers to meet or exceed sales targets.Certified solution Builder.Collect and analyze prospective customer environment data (current infrastructure, application products implemented, product customizations [technical & functional]), and assist in mapping business needs for the purpose of recommending solutions.Functional knowledge of Salesforce.Completing the cases as per the TAT.Have knowledge about commonly used Statement of Work scenarios such as nature of the agreement, resource allocation, milestone allocation, legal terminologies.Ability and motivation to work efficiently and productively in a multi-task environment on a daily, basis - independently with minimal supervision.Ability to take decisions and maintain quality of the work during peak processing periods.Understand impact of work nature on other departments and maintain required communication so that Statement of Work gets executed on time.Ability to work across cultures and with diverse range of stakeholders.Learning the benefits of your product and own communication of the value propositionManaging and logging all activity in SalesforceConducting meaningful conversation across multiple levels within an organization

Understanding the Business Requirements documents and project plans created and approved by the client and the Customer Success Team and configure Replicon’s solution to meet the customer needs.Work with the Professional Services team to incorporate, test and deploy integration and/or customization requirements from the client.Manage multiple configurations of small, medium and large size customers within the time allotted for each projectManage all configuration communications externally and internallyMaintain a current and thorough understanding of Replicon’s product functionality

1. Manage & coordinate all aspects of customer implementation projects.2. Analyze key customer metrics for improvement opportunities3. Follow-up on project task assignments to ensure that activities are completed on-time and other duties and/or projects as assigned from time to time.4. Coordinate project activities across multiple departments and organizations, internal and external.5. Ensure client satisfaction and quality of all deliverables.6. Develop trusting relationships with client personnel.7. Manage multiple engagements simultaneously.8. Manage projects to ensure successful implementations of solutions for customers.9. Answer phones calls/email and provide excellent customer service in a timely and efficient manner.10. Provide problem analysis and resolve client issues with the aid of available helpdesk tools.11. Ensure accurate call comments are entered and appropriate information is provided in escalated calls.12. Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.13. Collaborate with team members on knowledge transfer, support policies, procedures and standards.

Installing and supporting the 'Hotel Management Software' in various client places physically or remotely