Working for major telecom clients in Middle East Region for B2B and B2C digital BSS transformations. Designing & transforming digital journey for B2B & B2C scenarios for telecom service provider.Scope management and requirements planning for transformation programRequirement & Fit gap analysis for BSS - domain with TMFORUM standardImplementation of CRM, Catalog management, Order management & inventory solutionsAdept at translating complex business needs into actionable solutions.

Working for Saudi Telecom Company: Enterprise Digital Transformation Projects.Responsible for analyzing telecom processes, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions.Create and maintain telecom process documentation, including standard operating procedures and user guides.Collaborate with stakeholders to gather and document business requirements for telecom projects.

Working as Senior Business Analyst for Wipro for a telecom client in their enterprise business in Saudi Arabia.Working on Digital Transformation Initiatives such as M2M, IoT, CPQ, Enterprise product catalogue Working on ARIS, camunda process modelingNew Product development Sales enhancement processCustomer Care transformationCustomer ExperienceUI & UX Design & managementRFP creation Presales activities

• Capture planning and opportunity evalution/qualification• Pursuit planning & management• Proposal & solution management for critical/must-win pursuits• Pricing/financial analysis of deals• Proposal writing: executive summary and key requirements• Liaison with teaming partners for developing winning response

• Understanding business requirement and converting it into design document, Business requirement documents as input to the development team of the specific IT projects.• Complete Understanding of Order Management flow and Order to Asset flow.• Configuration of Products and Pricing in CRM applications to help development of the project.• Working on proposals for Presales activities in Customer Relationship Management (CRM) domain for various industries.• Understanding of project Management activities- Planning the project timeline, resource allocation, budgeting, Invoicing, Budget Accruals etc.• Working knowledge of Agile Methodologies – through Scrum for Software Development Life Cycle.• Performing Gap Analysis to overcome issues that exists between client requirement and CRM application/technologies.• Presales expert. Have worked on many RFPs and its response in Oracle and other technologies. • Goal-oriented team leader adapt at building strong relationships with co-workers and clientele. • Performing Impact Analysis on requirements/change request and presenting it to the client and other vendors, discussing about the impacts to the system, cost, and effort.

Siebel Products and Pricing ConfigurationWorking or Requirement GatheringFunctional Design DocumentImpact Analaysis

Collected useful requirements to design the user approval and entitlement executive system.Developed use cases based on the Siebel Order Management process.Prepared Test plan for different Interfaces being used with Siebel and executed the test cases for the same.Prepared Functional design Document for Siebel Order Management Process.Prepared and Executed test scenarios and Test Scripts for Siebel Order.Manage the Defects Tracker Logbook and Coordinated with the onsite team of FMW/Cordys/BRM to close the order finally.Uses of XML files and stubs for maintaining technology type, and closing activities.Utilized Mercury Quality Center for directing, tracking and outlining needs during a project SDLC and raisng the defects during the testing phases.Carried out daily client meetings to recognize and determine critical testing faults and to resolve them in coordination with development team

CRM FunctionalTest PlanningSiebel CRM, Salesforce CRMFDD, BRD

• Calculations of Market Share of Amul Spray and Amulya in Varansi city • How to increase market share of both the products• Assisting Amul, to know, the gap between Dealers, Retailers etc.• Competitor Analysis of Amul.