• Development,integration and deployment of NMS solutions .• Understanding client’s requirements , customization, system-related issues; provide solutions in adherence to delivery schedules• Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives• Continual service Improvements• To plan and schedule resources to the requirements of business• Proactively manage changes in project scope, identify… Show more • Development,integration and deployment of NMS solutions .• Understanding client’s requirements , customization, system-related issues; provide solutions in adherence to delivery schedules• Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives• Continual service Improvements• To plan and schedule resources to the requirements of business• Proactively manage changes in project scope, identify potential risk/issues, and devising contingency plans• Monitor, follows-up and review work progress, so as to ensure that delivery is on time, within budget and adheres to prescribed quality norms• Discuss and set business expectations and ensure to deliver on the same• Continually seeking opportunities to increase customer satisfaction and deepen client relationships.• Building a knowledge base of each client's business, systems and objectives.• Extending post go-live and application maintenance support to the clients • Handling multiple projects at one time , without breaching project delivery schedules .• End-to-End integration of modules like Mediation , Roaming , DWH and Interconnect Billing with the new eco-system. Show less

• Interconnect, NLD/ILD,OSS/BSS, Mediation• NLD/ILD/VAS partner billing settlements and dispute.• Rejection analysis and clearance.• Trunk configuration, partner/rate/tier configuration at Interconnect and Mediation .• Product Configurations. Coordination with Marketing,Finance,RA and Corporate Business.• Handling regulatory requirements ,TRAI audits.

AssignmentsBSNL GSM Phase7 ,Chandigarh , Oct’12-Till Date • Integration of Core and VAS Network Elements (MSC, GGSN, SGSN, SDP, OTA and SMSC Plus) in Kenan FX B&CCS.• To list out all requirements for upgrade of the existing mediation capacity, in terms of architectural change and also modification to the existing application software so that it can accommodate the new network elements that are commissioned during Phase VII.• Regular interaction with client/vendor for requirement… Show more AssignmentsBSNL GSM Phase7 ,Chandigarh , Oct’12-Till Date • Integration of Core and VAS Network Elements (MSC, GGSN, SGSN, SDP, OTA and SMSC Plus) in Kenan FX B&CCS.• To list out all requirements for upgrade of the existing mediation capacity, in terms of architectural change and also modification to the existing application software so that it can accommodate the new network elements that are commissioned during Phase VII.• Regular interaction with client/vendor for requirement gathering & system integration.• Preparation & review of various project documents like SRS, Solution Architecture, NE Integration, SOP, Lessons Learnt, Best Practices etc. • End to End processing, testing & validation of CDRs i.e. in DM and Kenan FX Billing System.• Maintenance of applications & system. applying patches, loading configuration, application / system reboot etc. • To develop applications to decode the CDRs of ASN.1 & ASCII.• Integrated around 20 ZTE MSC (Media Gateway) to DM system.• Integrated SMSC, IN, SGSN, SDP & OTA to DM system.• Support and diagnose the entire problem at DM in BSNL north zone.• System testing & user acceptance testing (UAT).• Post-launch production support of Live system.• Supporting vendors to get VT/AT done for their hardware & other applications.• Supporting TCS BSNL EZ & WZ teams for various integration & implementation activities.BSNL India Ltd(CDR),Chandigarh, Oct’11-Oct’12 • Hands-on experience on Clarity Provisioning Suite .• Implementation of Clarity Email and SMS alerts .• Support for Application Installation and configuration• L3 support for the issues, defects.• Assisting client with different reports for various issues.• Process Improvement• Providing the weekly and monthly updates to Client.• Providing training & guidance to other team members.• Preparation of weekly/monthly status reports & issue tracker • Regular interaction with client to various Issues, gather the requirements and the change requests. Show less

Handled a team of eight members for end-to-end mediation operations for Bharti Airtel in Aricent Mediation Ver 5.0 and later migrated to Comptel Mediation Ver 6.1.Complete Hands-on IL and EL .Involved in the complete end to end mediation readiness testing of MNP post implementation in Bharti account for all 11 circles of North & South with acceptance testing from revenue assurance department.Customer relation management for meeting customer expectation as per standard SLA and… Show more Handled a team of eight members for end-to-end mediation operations for Bharti Airtel in Aricent Mediation Ver 5.0 and later migrated to Comptel Mediation Ver 6.1.Complete Hands-on IL and EL .Involved in the complete end to end mediation readiness testing of MNP post implementation in Bharti account for all 11 circles of North & South with acceptance testing from revenue assurance department.Customer relation management for meeting customer expectation as per standard SLA and primary interface with Bharti Revenue Assurance Dept.Hands-On experience and knowledge of end-to-end Call Data Record (CDR ) flow from switch to billing.Configuration of newly commissioned core nodes like HLR,MSC,GMSC,SGSN,series/levels, short codes, trunk groups, addition of new filtration rules and testing the same .Responsible for critical projects like Disaster Recovery plan in Bharti Network, monitoring, planning and execution of application server’s migration based on CPU utilization factor.Monitoring the performance of various servers with respect to performance parameters as agreed with the customer.Service provisioning configurations like actcodes, HLR commands.End-to-end mediation patch testing and implementation .Clearing annual mediation audits with detailed documentations .Ensuring timely CDR collection/conversion/dumping from switches (Nokia Seimens, Ericsson) to downstream applications as per agreed file delivery SLA.Analyzing and rectifying/escalating corruption in the CDR to prevent revenue loss.Scheduling of critical data backups. Show less

Mediation• Handled application operations part of the MDS 4.5(Mediation Device System’s) (Compaq ES_40 and DS-20 servers), which uses HP (COMPAQ TRU 64) UNIX.• CDR Collection/Conversion (Online and Offline through DAT’s) from Switches (Lucent and Huawei).• Backup, Distribution, Rating and associated Mediation/Billing activities. Reconciliation of CDR’s with daily caster report.• Analysis and rectification of the rejected/corrupted CDRs Interconnect Usage Charges… Show more Mediation• Handled application operations part of the MDS 4.5(Mediation Device System’s) (Compaq ES_40 and DS-20 servers), which uses HP (COMPAQ TRU 64) UNIX.• CDR Collection/Conversion (Online and Offline through DAT’s) from Switches (Lucent and Huawei).• Backup, Distribution, Rating and associated Mediation/Billing activities. Reconciliation of CDR’s with daily caster report.• Analysis and rectification of the rejected/corrupted CDRs Interconnect Usage Charges (IUC)• Suspense analysis/ resolution• Daily reconciliation of CDRs from output of Mediation/Rating.• Solving decode and pre-rate level rejection. Billing Configuration & Operations• Testing the feasibility of new plans as required by Marketing & configuring the same in the system.• Configuring new Trunk Group (TG).• Final settlement billing of disconnected customers. Management Information System (MIS)• Providing data base for various reports like Monthly TRAI and Lawful Intercept reports, Minutes Of Usage (MOU),VAS and Daily activation/churn data and Call Details (Incoming/outgoing), Show less