Who is Avinash Gopal? Overview
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Avinash Gopal is listed as Head of Customer Service at Boli.ae, based in Abu Dhabi Emirate, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Avinash Gopal.
Avinash Gopal previously worked as Customer Service Team Lead at Abu Dhabi Airports and Team Lead Social Media at Believe Pte Ltd. Avinash Gopal holds Bachelor Of Commerce - Bcom, Business Administration And Management, General from Rabindranath Tagore University.
Company email context
Email format at Boli.ae
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Boli.ae
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Profile bio
About Avinash Gopal
A motivated Team Lead looking for an Assistant Manager job in a developing firm where Ican use my people management and other impersonal talents to help the businessexpand. I have more than eight years of experience in financial services, Social MediaCRM, B2B sales, and vendor management, Fluent in multiple languages, quick to pickthings up, and a team player
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Avinash Gopal's current company
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5 roles
Avinash Gopal work experience
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Customer Service Team Lead
Team Lead Social Media
Create and monitor KPIs for the success of the team and the customer.To closely collaborate with the customer success team and develop winning tactics based on customer trends.SOP creation and updating for the new business procedure.Create a weekly schedule for the team based on inflow trends and live business opportunities (Country wise).Track and continuously watch the inflow queue to make sure that each ticket's FRT is met. (FRT) One hour.Daily reports on the team's progress in improving the customer experience should be prepared. Daily customer escalation reports should be submitted to Share Dependency.To make sure the daily goal is attained, monitor the agent productivity hourly.Plan a huddle to discuss the latest information and identify any issues the team is facing. assemble reports for the entire CRM procedure (Process health LOB wise, FRT & ART, CSAT, issues wise, agent daily productivity, agent attendance)Follow up on order status with all country POC delivery partners on a daily basis, tracking order inflow by country.Processing refund on unsuccessful transaction & unsatisfied customer experience & sharing monthly reports to discover cost losses.
Sep 2021 - Sep 2023
Quality Analyst
Aug 2016 - Feb 2021
Senior Operations Executive
Apr 2013 - Jun 2014
1 education record
Avinash Gopal education
FAQ
Frequently asked questions about Avinash Gopal
Quick answers generated from the profile data available on this page.
What company does Avinash Gopal work for?
Avinash Gopal works for Boli.ae.
What is Avinash Gopal's role at Boli.ae?
Avinash Gopal is listed as Head of Customer Service at Boli.ae.
Where is Avinash Gopal based?
Avinash Gopal is based in Abu Dhabi Emirate, United Arab Emirates while working with Boli.ae.
What companies has Avinash Gopal worked for?
Avinash Gopal has worked for Boli.Ae, Abu Dhabi Airports, Believe Pte Ltd, Ola Financial Services Sl, and Housejoy.
How can I contact Avinash Gopal?
You can use AeroLeads to view verified contact signals for Avinash Gopal at Boli.ae, including work email, phone, and LinkedIn data when available.
What schools did Avinash Gopal attend?
Avinash Gopal holds Bachelor Of Commerce - Bcom, Business Administration And Management, General from Rabindranath Tagore University.
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