Avinash Kaul Email & Phone Number

Toronto, ON, CA

Dublin, IE

Senior Lead Product Analyst; FINEOS Customer Portal.

Dublin, IE

• Lead Product Analyst for FINEOS Engage (Portal Solutions); managing and planning FINEOS Engage Solutions.
• Managing delivery, defects, integrations, and elicitation of requirements for the first ever Group Pet Insurance Portal for administrators, employers, employees to manage groups, policies, claims, billing, commissions.
• Working with Spraoi Sales team as Portal Solution SME, independently running sales demos for potential clients resulting in additional growth of business.
• Collaborating with multiple teams of offshore developers to ensure timely delivery across multiple client projects.
• Continuously farming opportunities for further enhancements to be delivered for on going portal implementations.
• Actively managing production maintenance and support with our clients, vendors and development team.

Dublin, IE

• Delivered Spraoi’s portal API documentation, utilized as a guideline for integrating with third party policy admin systems. (i.e. Benefit admin systems)
• Independently working with Clients to elicit business, user and technical requirements for all portal solutions ensuring precise delivery and testing of all solutions/ functionality being delivered.
• Providing maintenance support for all delivered portal solutions at Spraoi; including resolving and managing defects and identifying scope for enhancements to generate further scope for business.

• Acquired by FINEOS (05/21)Leveraging my business analysis and relationship management skills to deliver solutions to our clients.
• Delivered a first of its kind fully integrated Group Pet Insurance Portal for administrators, employers, employees to manage groups, individuals, policies, claims, billing, commissions and life events.
• Supporting technical delivery and maintenance through API Testing on Swagger, Provisioning users on AWS Cognito and Communicating Release Notes via GitHub
• Managing teams of 4-8 software developers to ensure timely and precise delivery of various projects to implement innovative solutions to improve business processes
• Facilitating the implementation and delivery of an online insurance portal for employers and employees to enroll and service insurance policies for the group insurance business
• Worked collaboratively to assess and formulate a solution to transform a currently very manual process for intake and processing of insurance forms utilizing OCR technology and Selenium automation for the life.

Downers Grove, IL, US

• Executing market analysis in regards to the Rail Industry for all 6 major car types for annual publication, “Closer Looks”.
• Responsible for independently conducting analysis for clients consulting AllTranstek for their specific Rail industry insights andproviding final documents and data files to clients.
• Actively participating and providing assessment of personal industry knowledge in client and executive meetings.
• Building proposals and pricing models in support of senior consultants.

Cleveland, Ohio, US

• Analyzed data for credit & debit card disputes to reduce time to provide final credit (currently 90 days) to the customer by determining 25 merchants with high volumes of dispute from which to give final credit to the.
• Developed project to go paperless by identifying processes within Investment Ops that could cut paper generation through analyzing process flows & created a database & dashboard to monitor printing volume by.
• Competed in a Hackathon for which we migrated and redesigned the interface & database used to print checks by the bank from Microsoft access 97’ to SQL in order to allow for automation and ease of use by employees.

Chicago, IL, US

• Working to design a feasible ergonomic workstation for students in wheelchairs to use in an academic environment
• Managing team of 3 others to complete necessary work for successful design & presentation on time for EXPO 2017 using a Gantt Chart
• Analyzed various designs using tools such as a FishBone Diagram, Analytic Hierarchy Process and Decision matrix

Chicago, IL, US

• Alternate Ergonomic Solution for Bottling Plant (Ergonomics) Fall 2016
• Analyzed a leak detection system for pharmaceutical bottles at MJS Packaging as an alternate to physical inspection
• Alternate solution resulted in lower costs, higher quality, less fatigue, better safety & higher productivity for the plant
• Cost Analysis resulted in the alternate inspection method providing a ROI in 3 years, thereafter saving the plant approximately $40,000 annually

Chicago, IL, US

• Responsible for managing events and conferences for the Meetings and Conferences Department at UIC
• Managed a group of 2 student employees to organize and design events for professional audio- visual equipment
• Trained 3 new student technicians joining the Audio Visual team and provided assistance through my time there
• Directly involved with organizations such as the Student Activity Board, professional conferences and Youth UIC College prep events

Chicago, IL, US

• Planned, managed, and executed social & educational affairs to build a community for residents in Commons West
• Worked with Resident Advisors and college administration to implement solutions to minimize day to day challenges for residentsLed weekly discussion updating them (Resident Advisors?) on college academic events and.

Kansas City, Missouri, US

• Overlooked a group of three student staff and assumed responsibility for incoming and outgoing order processing & packaging orders for seasonal amazon goods
• Prepared & presented weekly analyses on inventory status & seasonal forecasts with the operations manager
• Led a project to identify sites of improvement for redesign of store website & user experience while maintaining website function and accessibility, resulting in 6% increase in website inflow
• Identified areas for process improvement and increased efficiency, prepared presentation for store manager and highlighted areas of weakness, reducing the average time per package order by approximately 2 minutes

Masters Of Science, Industrial Engineering

Bachelor Of Science (Bs), Industrial

Highschool Diploma, High School/Secondary Diplomas And Certificates