Malathy S. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Experienced support engineer in the Insurance domainProactive with positive and mature work attitudeExcellent verbal, written and interpersonal skillsA strong decision making and prioritization skillset, with ability to operate effectively under pressure in dealing with multiple customersAbility to learn and up-skill quickly on customer solutions (Insurance Claims Management).Worked closely with the technical resources,Operations and Deployment Engineers, and various other internal departments to provide 24x7 support for the customer.Engage with customers in communicating issue status and plan for resolutionProvide specific customer reports as requested.Responsible for problem management, problem reporting and customer escalations.Provided support during off hours and public holidaysAttain a good understanding of customer systems and integrations to aid with triage and problem resolution in production.Understanding and manipulating the data model at a database level to write the SQL query