Malathy S Email & Phone Number

Telangana, India

India

Hyderabad, Telangana

Hyderabad, Telangana, India

Andhra Pradesh

As a member of the External Engagement Division, I plan, promote and facilitate international partnerships to contribute to the economic development of the sunrise state of India, Andhra Pradesh. I manage the Government's relationship with foreign diplomatic missions, multilateral and bilateral associations, industry associations. I also facilitate Government to Government agreements by working closely with the Ministry of External Affairs.

Hyderabad Area, India

As the knowledge economy adviser I seek to build partnerships between India and UK in key sectors like healthcare, life sciences, skills, education and technology. I also manage the implementation of 3 prosperity funded projects that contribute towards capital city development initiatives of Government of Andhra Pradesh.Highlights • Manage the implementation of projects to support smart city planning in the water and transport sector and formulating strategy for infrastructure financing in the new capital city of AP • Work closely with GoAP to streamline project actions to ensure buy-ins of project recommendations• Consistent engagement with GoAP to stay abreast of developments in the capital city region and identify opportunities for UK smart city businesses to collaborate with GoAP• Plan and deliver events to build an engaging platform for GoAP stakeholders and UK businesses.• Develop strong network of contacts in leading businesses and academic institutions.• Identify opportunities for collaboration between Indian and UK businesses or academia and create pipeline of commercial opportunities where possible, thus supporting the Department of International Trade • Enhance regional impact for Science & Innovation network and Research council’s campaigns

Pune

• Support the Project Manager in managing the operation and budget of a project which is implemented in a geographically and culturally variant team.• Ensuring seamless communication and coordination between all partners and streamline activities to meet deadlines by identifying and addressing operational challenges and risks• Supporting preparation of project reports including the annual financial report.• Manage the implementation of the project communication and visibility plan and ensure compliance to guidelines specified by the European Union.

Hyderabad Area, India

•Developed annual business plan for 2 consecutive years. Designed and improved systems to be able to meet the plan.•Joined the Hyderabad Language Learning centre within 6 months of its inception and thereby got the opportunity to work towards streamlining the overall management of the centre and helped the centre head to set up functions to complement the business strategy and vision, build the brand and aid business development•Planned and managed the Income and Expenditure budget for the centre and prepared daily and monthly reconciliations, accruals and deferrals, cash flow statements etc.•Actively contributing towards the business plan and service strategy for the market that ensures attainment of profitability and streamlining of processes.•Was responsible and accountable for the revenue and customer satisfaction targets along with the Academic manager. Developed forecasting models and scenario analysis•Conducted a detailed analysis to determine customer needs, customer expectations, customer profiling in the initial stages of the inception of the business to contribute towards its growth.•Consistent track record of successfully employing the best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget.•Collect, analyse and interpret data and statistics to evaluate internal business plan•Conducted internal mystery shopping exercises for process improvement.•Streamlined the process of focus group discussions and contributed towards evolving a better mechanism to analyse customer feedback and understand the impact and profitability of the products and services.•Imbibed creative and innovative marketing and communication plans into existing marketing strategies •Worked with functionally, culturally and geographically diverse teams, lending me team management experience in an international environment

Handling telephonic enquiries of customers based in the U.KLiaise and work closely with several departments to achieve the desired results.Meet the service standards and parameters agreed for service delivery and salesEssayed roles enabling evaluation of the team's performance and designing methods to improve performanceComplaint handlingPlayed a vital role in delivering employee engagement and employee satisfaction objectives AttainmentsAcknowledged as Star of the Management for demonstrating consistency in performanceAwarded with the Star of the Team for exceeding expectations while evaluating monthly performanceInstrumental in developing various resources identified to assist delivering excellent customer service.Member of the call library where one's randomly monitored call is found to exceed expectations and set as a standard for the new comers as a precedent to be followedWas awarded for maintaining consistency in meeting Customer Service delivery standards and compliance with UK service level agreementContributed towards improving the team's performance by playing a constructive role in identifying areas of improvement, ways to enhance the standards of Customer service, developing training resources for the new comers Acknowledged as the "Quality perfomer" and appreciated for maintaining a healthy balance between Sales and Service consistentlyExceeded sales target regularly

B.Sc, Biotechnology,Microbiology,Chemistry

Education record

Education record