Avinash Kumar Email & Phone Number

Delhi, India

 Daily Working / Reporting & Performance Analysis through TAB Monitoring. Daily Sharing of Morning & Evening Primary/Secondary performance Analysis of ZSM, RSM & ASM to the Management. Daily Analysis of Working Hours Deviation Report of Field Force (Sales) Team. Monthly Attendance Preparation of Field Force (Sales Team) and follow up with HR for salary release. Updating of Tour Expenses of Field Force in SAP. Daily Sales Reports monitoring with Field Force Team Planned V/s Actual. Preparation and Submission of Field Force Incentives Claims and follow up with Account for settlement. Preparation of Full & Final Settlement of Sales Team. Updating of Organization Structure of Field Force (Sales Team). Updating and Mapping of Sales Team in SAP. Data Preparation and Participation in process review meetings for evaluating progress & collaboration. Preparation of Field Force (Sales Team) Performance for Confirmation and Annual appraisal. Preparation and Participation of Sales Review Quarterly / Half Yearly & Annually. Preparation of Annual Business Plans- Belt wise / Area wise / State wise in Coordination with State / Regional Heads. Updating of New Joiners & New Distributer /Beats / Belts & Territories in BIZOM (application). Preparation of Monthly Team Cost of Field Force (Sales Team). Provide training of BIZOM to new joiners (SR’s/SO’s/ASM’s/RSM’s/ZSM’s). Handling grievance of SR’s/SO’s/ASM’s/RSM’s/ZSM’s in terms of issues relating to Sales application, highlighting the same to software departments/management and resolving the issues.  Coordinate with team (SR’s/SO’s/ASM’s/RSM’s/ZSM’s) and make effective calls on a daily/Weekly basis with SR’s/SO’s/ASM’s/RSM’s/ZSM’s. Keep them motivated to completing their sales target within the defined time-lines.

 Handled Team of Four MIS Executive North, South, East, West. Generate crystal reports on a daily basis for monitoring the performance of the team and providing feedback on the development side. Purchase Detail Report, outstanding Report, Own Warehouse stock report, Fast Moving Stock Report, Stock Planning with Sales Head. Coordination with PAN India Sales Team Member’s (ZSM, BM, RM, ASM, TSM). . Updated the report formats as per the instructions from the Senior management Retrieving data from FCA like as Primary, Secondary, Tertiary, stock.  Coordination with the entire cross functions (purchase, Primary, Secondary, Tertiary) regarding the issues. Data Preparation and Participation in process review meetings for evaluating progress & collaboration. Maintaining an update tracker of process and organizational structure. Prepared clear sales analysis, as well as sales reports, sales-order status, sales agreements, in-time proposals and presentations. Planning of Monthly Scheme Letter with Sales Head, GM and Company Director. Monthly scheme Settlement and Follow up with accounts For Credit Note Generation. Preparation and settlement of Incentive Scheme of Sales Team through Target v/s Achievement. Answered to the daily query / complaint mails by National Distributor’s.

Okhla Phase 3 New Delhi

Generate crystal reports on a daily basis for monitoring the performance of the team and providing feedback on the development side. Purchase Detail Report, outstanding Report,Own stock report. Coordination With PAN India Sales Team Member’s (BM,RM,ZSM,ASM,TSM). Updated the report formats as per the instructions from the Senior management Retrieving data from FCA like as Primary , Secondary, Tertiary, stock. Coordination with the entire cross functions (purchase,Primary,Secondary,Tertiary) regarding the issues. Participating in process review meetings for evaluating progress & collaboration. Answered to the daily query / complaint mails by Cluster/circle Team. Maintaining an update tracker of process. Prepared clear sales analysis, as well as sales reports, sales-order status, sales agreements, in-time proposals and presentations.

Gurgaon, India

Responsible for supervising team of Service Manager & ASC Responsible for control of Service deliverables like TAT, and Call Pendency etc. Customer and Service Center Claim settlement . Coordinate with Customer and HO team for Insurance claim Coordinate with Service manager for Customer escalation. Tie up with service Centre and Handle multiple types of service centre( 17 Brands) Providing support to the brand promise through effective delivery of quality service. Meet to Service Centre Owner, Retailer and Distributor. Coordinate with Sales Team (Sales Head , RSM, ASM and TSM) Coordinate with Insurance Broker For Customer Escalation.

Okhla Phase 2

Responsibilities: Warehouse Operation Material In/Out status. Ensuring import shipment receiving and dispatching according to dispatch plan. Import/Local Material GRN in System Arrangement of stores with proper identification & location. Responsible for complete documentation of warehouse. Handling incoming & outgoing couriers to warehouse. Handling Part requests of Service Engineers. Centralized Spares & Order Processing Providing all the required report to the management. Perpetual inventory check – once in two month. Ensure quality housekeeping in warehouse. Billings of customer PO parts & ensures parts receipt at customers. Coordination With the various internal Teams. Reverse Logistics Handling pan India return materials. Developing end to end process for reverse logistics. Follow ups with vendor for taking back of faulty stocks as spares once cannibalization. Coordinating with vendor for cannibalization making priority as market requirement spares. Process Implementations in Operation. Defining process of ware house operation like inward, outward, physical stock verification. Developed process in CRM as well as at branches for updating and tracking the primary deliveries. Developing process for service materials cycle.

Gurgaon, India

Coordination and Interaction with Service Engineer. Service Call allocation to L4 & L3 Engineers & daily productivity mapping. Handling Part requests of Field Service Engineers Registration of customer PO & sending information to finance team. Billing of customer PO & ensure parts Receipt at customers. Sending Faulty Parts to warehouse on weekly basis. Perpetual inventory check – once in two month. Regularly Maintaining Daily Dispatches MIS.