• Managing Key Account to grow the existing portfolio of merchants ( Big C Mobiles, Lot Mobiles, R S Brothers, South India Shopping Mall, Touch Mobiles, True Mobiles, Twills, Vilan. Etc Working closely with seller and providing strategy and guidance to the Vendor Acquisition team to continuously hunt for more merchants / grow existing merchants' base• Providing analysis on and executing the strategy for growing product assortment• Developing online merchandising and promotion… Show more • Managing Key Account to grow the existing portfolio of merchants ( Big C Mobiles, Lot Mobiles, R S Brothers, South India Shopping Mall, Touch Mobiles, True Mobiles, Twills, Vilan. Etc Working closely with seller and providing strategy and guidance to the Vendor Acquisition team to continuously hunt for more merchants / grow existing merchants' base• Providing analysis on and executing the strategy for growing product assortment• Developing online merchandising and promotion proposals to achieve sales targets• Ensuring pricing competitiveness, assortment, stock availability of key merchants in the category• Building partnerships with key brands to grow the category• Empowering KAMs to build and grow small sellers /brands to bigger sellers / brands• Closely working with creative and marketing team with good deals for promotional activities.• Handling daily operation work effectively like vendor payments, inventory, price update & deals.• Keep eye on customer service teams to manage customer feedback and quality concerns• Analyzing seasonal trends and consumer buying patterns.• Evaluation of suitability and analysis of supplier’s performance.• Relationship management: single point of contact for all merchants to achieve quality product and service norms by resolving their service related critical issues.• Analyzing every aspect of best sellers & worst sellers & keeping an eye on slow sellers Catalogue management: help in managing the catalogue for all categories and recommending new categories as per e-commerce dynamics.• Consistently remained as a star performer on since the joining month• Exceeded expectations in achieving targets• Interacting directly with sellers and redressing queries & issues to their optimum• 300+ sellers were made live (Marketplace-Fashion, electronics & home) Show less

• To work on Snap Deal Offers and Deals Execution. (Service Deals Operations)• Daily visit to various Star Hotels/Restaurants, Beauty and Health outlets, National Brand Franchise outlets .etc. and to train the Merchants/ Staff regarding the Offer details & services and also mainly Snap Deal Voucher redemption process.• To make sure the Customer Experience at the Merchant place is perfect.• Regular revisit to the Merchant locations and checking on the Hospitality and behaviour of the… Show more • To work on Snap Deal Offers and Deals Execution. (Service Deals Operations)• Daily visit to various Star Hotels/Restaurants, Beauty and Health outlets, National Brand Franchise outlets .etc. and to train the Merchants/ Staff regarding the Offer details & services and also mainly Snap Deal Voucher redemption process.• To make sure the Customer Experience at the Merchant place is perfect.• Regular revisit to the Merchant locations and checking on the Hospitality and behaviour of the staff at the time of Services offered.• Resolving Issues of the Customers and Merchants.• Taking Quality Feedbacks of the Customers and Merchants and informing my management which will help in improving the Services and voucher sales.• To conduct Customer Meet and inviting the regular Snap Deal Customers and interact with them regarding their Experiences and Area’s to be more focused for Quality services Show less