Avinash Mohan Email & Phone Number

India

• Center Manager (Sutar Hospital, Lokmanya Hospital S.B Road, Lokmanya Hospital Mitramandal Chowk)22 August 2022- Present
• Conducted data analysis to inform decision-making and identify areas for process improvement, resulting in increased efficiency and cost reduction.
• Led risk management efforts to ensure compliance with protocols and mitigate potential risks to business operations.
• Maintained effective communication with stakeholders, including employees, clients, doctors and vendors, to build and maintain relationships and support overall business goals.
• Developed and executed plans for business growth and progress, leveraging analytical skills and adaptability to changing circumstances.
• Provided training and development for team members, promoting a culture of continuous learning and development.

Pune Area, India

• Patient care- customer delight, daily interactions
• Responsible for estimations, registrations, admission, cashiering & counseling o Insurance queries handling, ensuring error free billing
• Spearheading OPD room allocation, doctors coordination o Queue management, handling international patients.
• Controlling discounts, appointments handling
• Process improvements: Admission TAT, time for cash and insurance discharges reduced significantly. In room admissions, identifying beds / rooms a day prior for patients posted for OT and in room admission for them.
• Customer feedback management, increasing online reviews and ratings. Google rating improved and review collection highest in the city and group.

Pune

• To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
• Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
• Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
• Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
• Work in partnership with Guest Services, Reservations, sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
• To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.

Cochin Area, India

• Office Co-ordination & Administration.
• Maintaining & creating Standard Operating Procedures for Front Office
• Creating presence of Beaumonde The Fern in electronic & virtual media
• Handling MICE segment of the hotel including weddings & corporate team building activities
• Overseeing the internal sales for the hotel and devising new strategies to promote the hotel
• MIS, Yield management, Revenue Plan & Budget

• Handling Reservations for the International and Domestic Sector of Ananda & Ista Amritsar from Sales managers & Travel agents
• Materializing direct guest queries into confirmed reservation.
• Handling the marketing driven registration for Ananda & Ista Amritsar.
• Office Co-ordination & Administration.
• Handling Expense report of the office & updating of corporate and leisure database

• Handling reservations via telephone, Internet (GDS), Travel Agents and Regional Sales office.
• Check-in, Check-out of the guest
• Night Audit
• Handling Guest queries and complaints and making sure that the guests are satisfied with no further problem

B.A In Hospitality Management, Hotel Mananagement

Education record