Managed multiple brands - Domino’s Pizza, Cafe Coffee Day, Barbeque nation, Baskin Robbins etcOffering comprehensive growth strategies along with promotional and marketing tactics, specifically targeting low CFT(Customer Footfall Traffic) areasGenerate daily, weekly and monthly reports aimed at assisting key accounts in boosting their business initiatives.Led the expansion efforts into new cities, coordinating with cross-functional teams to ensure a smooth launch process.Developed and executed strategic plans for entering new markets, including market analysis, site selection, and resource allocation.Developed and executed strategic plans for entering new markets, including market analysis, site selection, and resource allocation.Managed the "Rejection Department" process, overseeing data segmentation and team leadership responsibilitiesTaking the lead on Various projects aimed at managing rejections, visibility and addressing client-raised issuesProducing daily reports to assist city heads and Account Managers in enhancing business opportunitiesPrepared Weekly RostersHandled Social Media escalations and implemented necessary actions in response to the escalations.Conduct initial training for new hires and provide ongoing support post training to ensure continuous adherence to department guidelinesManaged escalated issue that necessitated supervisory intervention to ensure customer satisfaction within a timely manner