Managing warehouse operations in a Multi Domain Hybrid Model D2C (Mobile & CE).Driving performance of the Warehouse as per agreed throughput plan and SLA.Achieving daily dispatch in SDD, NDD, & STD TAT With 100% OTIF.Handling Daily Escalation VOC and Resolving within 2-3 hrs with system base reasoning.Ensuring 100% Inventory W2W Cycle count every day for Mobile & CE Items with 100% inventory accuracy.Daily returns management with LSP Escalations on transit damage and Insurance claim processing.Daily capacity planning as per the aligned resources to get maximum output in every possible way.Master Dashboard preparation to give the operation visibility to management.E2E Tracking of all orders from placement to Customer Delivery.Daily monitoring of Pre-Pick, Post-Pick & Shipping cancellation and closure with reinventorization.Ensuring 100% Return GR and Inventorization within 24 hrs after receiving at warehouse.Managed team size of 100 employees, Overseeing hiring, training and professional growth of Employees.

Responsible for the last mile delivery operation. Managing a huge team size of having more than 60 manpower on role and off role both. Managing multiple 3PL Vendors and ensuring their stability and profitability. Managing electric vehicle vendor, Manpower provider vendor, and Bikers and their deployment. Educating staff by giving required training and monitoring their 1% improvement every day. Maintained overall a healthy work environment through calibration and celebration culture to improve organizational goals and team's growth. Managing 3PL Vendor performance along with CSAT and NPS to maximize profitability and achieve financial objectives by increasing productivity. Managing Cash and Petty Cash by aligning with Banking (CMS) partner and finance department to submission and reconciliation. Maintained and sustain delivery productivity to manage Cost per shipment.

Responsible for North Delhi, Bahadurgarh and Sonipat (Haryana) managing entire operation from the first mile to last mile. Monitoring P&L on Monthly and preparing an action plan to reduce cash burn and increase profitability. Client engagement and maintaining no-excuse service level. Met warehouse operational needs through efficient staffing and resource of materials and equipment. Cost working for delivery and pickup partners for their profitability and performance.

Rivigo is a technology-enabled logistics company that aims to deliver reliability through our network and provide transparency to our clients. Founded in 2014, we have been disrupting the sector, with our unique operational model and cutting edge technology, to consistently provide unparalleled delivery times to our clients while improving quality of life of our delivery people.