Dedicated to working on projects that are customer centric and that provide an experience that is both meaningful and impactful. I have a proven record of accomplishments in the call center environment, providing exceptional customer care and business development support while also increasing revenues. Over several years of experience as an Account Manager for major Financial Service Providers. Extensive experience in training new Customer Service professionals through a hands-on approach to leadership by coaching and mentoring them through the Negotiation process and ensuring successful resolution of client issues. Excellent communication skills with the ability to communicate well with all levels within the organization