Avinash S Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Was aligned in handling a 40 member team capacity with 4 different process which was tagged under me.Interaction with internal stakeholders, in terms of handling partner issues , publishing the performance report to a wider audience in organisation.Deep drive RCA on the bottom line category and data analysis to give visibility to top management in critical issues raised by partners.Expanding the process from voice to Chat .. which would help the partners to get resolution in real time basis without any delay.

Bangalore Urban, Karnataka, India

Handling high level escalation raised by the customer, worked in a service recovery team in retaining customer by addressing there critical issues.As a WFM - Aligned in managing the team in terms of rosters breaks and shift adherence of agents , preparing reports and publishing it to wider audience.

Bangalore Urban, Karnataka, India

Worked as a senior customer support executive , in addressing the customer can bookings and was aligned on handling critical escalations.Was also handling the refund issues , in terms of partner cancellations, was addressing the customer tough situation on calls as as a token of apology the accurate refund was being provide to customer to retain them