With over 18 years in the IT industry, I am a results-driven IT Service Delivery Director dedicated to optimizing operations and enhancing service delivery across diverse sectors, including manufacturing and healthcare. My extensive expertise in Managed Services, Incident Management, Process Automations and Continuous Improvements with a strong focus on delivering exceptional client service.My leadership style emphasizes motivation and collaboration, guiding teams to meet specifications and deadlines while maintaining a customer-centric approach. Recognized for my performance with awards throughout my career, I am committed to cultivating a culture of excellence, innovation, and continuous improvement.