Operational responsibilitiesProvide operational support for Air & Surface mode movment/ Freight Forwarding / Transporter / other service providers.Plan logistics operations for clients including coordination of transportation and communication with vendors/ Transporters / Freight Forwarders / Co loaders /Custodians.Handling all primary communications and escalations with agents and customers.Taking all intra branch escalations and mitigating the same.100%… Show more Operational responsibilitiesProvide operational support for Air & Surface mode movment/ Freight Forwarding / Transporter / other service providers.Plan logistics operations for clients including coordination of transportation and communication with vendors/ Transporters / Freight Forwarders / Co loaders /Custodians.Handling all primary communications and escalations with agents and customers.Taking all intra branch escalations and mitigating the same.100% bill preparations and documents submitted to clients.Manage Finance and Accounts function for branch officeEvaluate and improve team processes and procedures to maximize efficiency and increase value to the customer.Manage HR/Admin activities at the Branch levelBusiness Development responsibilitiesCorporate client management and development.Network to improve the presence and reputation of the branch and company.Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.Meet goals and metrics.Develop forecasts, financial objectives, and business plans.Address customer and employee satisfaction issues promptly. Show less

1. Establish and maintain strong relationships with customers to ensure effective and efficient service level of FTL along with PTL business and knowledge transfer with best practices for processing.2. Handling Customer queries, Customer complaints, escalations queries, sales inquiries, vendor costing, pickup issues, and delivery issues.3. Develop and implement new customer service strategy.4. Understand Client needs and giving them a permanent solution to the problem raised by the… Show more 1. Establish and maintain strong relationships with customers to ensure effective and efficient service level of FTL along with PTL business and knowledge transfer with best practices for processing.2. Handling Customer queries, Customer complaints, escalations queries, sales inquiries, vendor costing, pickup issues, and delivery issues.3. Develop and implement new customer service strategy.4. Understand Client needs and giving them a permanent solution to the problem raised by the Customers. 5. Communicate effectively and efficiently with customers, demonstrating care, empathy, and urgency.6. Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets.7. Manage internal cross-functional stakeholders to ensure high levels of service standards are consistently met.8. Design, follow and apply the structured methodology and approach towards business development. 9. Ensuring service Performances Review with clients and responsible for assigned client NPS.10. Responsible for handling a team of 10 Account Managers Motivate, train, guide, and coach them to manage output and work-load 11 Monitor and measure team performance establishing and maintaining an excellent level of service quality with the help of time and motion study. Show less

• Handling top customers from Pharma / Cold chain segment along with some other top customers. • Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key account. • Develop & maintain good relations with key decision makers in the client organization and continuousy leverage such relationships to get more business for Blue Dart. • Provide timely service delivery to all assigned key accounts including redressal of customer queries… Show more • Handling top customers from Pharma / Cold chain segment along with some other top customers. • Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key account. • Develop & maintain good relations with key decision makers in the client organization and continuousy leverage such relationships to get more business for Blue Dart. • Provide timely service delivery to all assigned key accounts including redressal of customer queries per taining to shipments, tracking, transit times etc. • Organize priority delivery for key accounts, in collaboration with operations, as and when required. • Handle calls within the stipulated timelines & ensure adherence to defined SLAs with respect to key per formance metrics like response times, abandoned calls, call quality etc. • Ensure handling of claims of key accounts as per the company policy/objectives. • Handling customers like – Siemens, Wipro GE, Cipla, Sun Pharma, Tata Motors, Dr Reddy’s and etc. Show less

• Serving as a National representative/Coordinator for key clients by managing their distribution across the nation and offering logistics, warehousing and supply chain support.• Key account management and client servicing.• Establish strong, multi-level, win/win relationships with the account (including main decision makers, influencers, opinion leaders) and take full ownership of the account.• Build, manage & maintain client relationship at mid-levels and throughout the customer… Show more • Serving as a National representative/Coordinator for key clients by managing their distribution across the nation and offering logistics, warehousing and supply chain support.• Key account management and client servicing.• Establish strong, multi-level, win/win relationships with the account (including main decision makers, influencers, opinion leaders) and take full ownership of the account.• Build, manage & maintain client relationship at mid-levels and throughout the customer organization by providing desire service level and operational support to high net worth clients.• Ensuring that all customers are satisfied by fulfilling their express requirement on an immediate basis.• To act as the top-level contact for Clients by Key account management, Client servicing. • Executing innovative processes for ensuring smooth SCM for clients.• Handling a team of BDM’s on national level and monitor account’s & sales team performance.• Tracking proof of delivery, reverse logistics to ensure timely bill submission and payment collection.• Examining service & trend analysis to respond to customers changing needs.• Offering Administration Support to operation team and also responsible for timely Contract renewable.• Manage internal cross functional stakeholders to ensure high levels of service standards are consistently met. • Design, follow and apply structured methodology and approach towards business development. Show less

• Served as Key Account Manager for clients like Airtel, Jabong.com, HCL and others.• Handling vendor management part for Household category.• Doing meeting with all logistics partners on weekly bases.• Responsible for monitoring service analysis, Delivered quality services to key clients and handled internal coordination for the same.• Created & reviewed trend analysis to respond to customers changing need.• Functioned as single communication channel between the… Show more • Served as Key Account Manager for clients like Airtel, Jabong.com, HCL and others.• Handling vendor management part for Household category.• Doing meeting with all logistics partners on weekly bases.• Responsible for monitoring service analysis, Delivered quality services to key clients and handled internal coordination for the same.• Created & reviewed trend analysis to respond to customers changing need.• Functioned as single communication channel between the organization and its customers to provide high level of customer service by taking immediate action on their issues.• Handling customer grievance regarding Service issues. Show less