Proactively managing the relationships with key,high profile clients and identify,develop and maintain strong relationship with all stakeholders aimed at maintaining seemless operations * Worked with internal and external clients to manage the timely flow of all localization project actions from initiation to delivery, ensuring that projects meet quality, turn-around time, and budget expectations.* Coordinating with onsite project managers in implementing process efficiency and cost saving initiatives across assigned project phases.* Coordinating with the vendors for the assigned projects and handling vendor management.* Handling Change requests recieved from the clients for the project.* Approving PO (Purchase Order) to the vendors for the completed projects also taking care of revenue certification for the completed projects on monthly basis.* Optimize resource utilisation by implementing best practice standards and processes accross the business.*Evaluating team performance and render productivity enhancement feedback. Organize training session for team members based on identified training needs. Also training new joiness regarding process and tools to be used.*Accountable for project management of multiple projects to achieve delivery, quality,cost and targets.*Set up and maintain action log for planning changes and identify risk levels of projects in planning phases.*Schedule meetings to keep production team up to date on any changes in the process.

• Collecting accurate information and documents to proceed with a claim.• Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property.• Monitoring the progress of a claim.• Investigating potentially fraudulent claims.• Indentifying reasons why full payment may not be made.• Ensuring fair settlement of a valid claim.• Building relationships with loss adjusters, solicitors, as well as other legal/claims professionals.• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.• Handling any complaints associated with a claim.• Taking responsibility for productivity and profit.• Adhering to legal requirements, industry regulations and customer quality standards set by the company.

Communicating with various Analysts based is different offices across region. Taking up various projects which require strong Analytical skills. Assisted analysts at New York, London and India office by conducting a thorough research of the data loaded in the master database and reporting the causes for the exceptions.Carried out various Ad hoc projects which involved in depth research and analysis of the data.Prepared the process manuals, business rules document and flowcharts for all the various processes of the project.Transition tasks, identify-define-document scope of work and work flow.