Avinash Singh Email & Phone Number

Melbourne, Victoria, Australia

Lead and facilitate leadership workshops and masterclasses to enhance sales team effectiveness. Develop and execute new customer contact strategies for both Inbound and Outbound Teams. Conduct training and embedding sessions for new recruits to ensure seamless integration into sales processes. Design and implement comprehensive product and sales training programs. Continuously refine scientific selling methodology and promote business-grade conversations. Drive the implementation of channel sales strategies to align with company objectives.✔Spearheaded the revitalization of the customer acquisition strategy, maintaining a customer portfolio worth $2.5M and generating $1.1M in incremental growth.✔Supported the successful launch of new SAAS products and features, resulting in a 20% increase in sales within the first quarter.✔Project managed the setup of cold calling outbound teams and dedicated SAAS teams, leading to a 30% improvement in outbound sales conversion rates.✔Directed the setup of cold calling outbound teams and specialized SAAS teams, streamlining sales processes and maximizing team productivity.

Melbourne, Victoria, Australia

Facilitated Agile ceremonies as a Scrum master, supporting Product Owners with complex problem-solving and solution strategies. Project managed Three-Tier Business training for 4,000 Telstra retail experts nationwide. Collaborated cross-functionally with industry partners, vendors (Samsung, Apple, Microsoft), IT, workforce planning team, and senior leads to launch a business training POW.✔Enhanced engagement levels by achieving an overall increase in engagement score from 70% to 85% through the Business Engagement program.✔Championed a customer-centric approach in training design, resulting in improved customer satisfaction scores and loyalty.✔Managed the successful execution of Three-Tier Business training for 4,000 Telstra retail experts, exceeding training targets by 15%.✔Pioneered the integration of Agile methodologies into business operations, fostering a culture of innovation and adaptability.✔Led cross-functional collaboration efforts with industry partners and vendors (Samsung, Apple, Microsoft) to develop a comprehensive business training program, resulting in a 20% improvement in employee satisfaction.✔Implemented best practices in project management, leading to streamlined processes and on-time delivery of training initiatives.

Managed Australian-based call centres for B2B Inbound and Outbound sales and service Teams with a headcount of 150 FTEs. Ensured accountability for delivering sales and productivity KPIs and customer satisfaction targets. Conducted annual business planning and sales forecasting. Developed and coached people’s competency in sales and service delivery across a broad range of product disciplines.✔Enhanced people engagement scores from 75% to 82% for FY18/19, leading a team of 150.✔Trimmed annual budget over 1.5 years from $12M to $10M by enhancing productivity across call centre metrics.✔Partnered with the operations team to devise and implement an optimisation challenge, resulting in a 500-second reduction in Average Handling Time in FY19 compared to FY18.✔Developed an enablement program across sales and service teams, transforming sales methodology models into language and customer mantras that bolstered agent capability and amplified sales.✔Achieved a robust sales performance of 110% to the target for FY18/19 amidst executing four key organizational restructures.✔Secured a significant deal, closing a sale worth $780k in revenue growth with 650 new post-paid mobile acquisitions.✔Spearheaded ICT performance across the centre, culminating in a 26% growth in ICT sales YoY.

Docklands, Victoria, Australia

Developed and facilitated team meetings on product updates, policies, and procedures. Established and maintained effective working relationships with team members, peer groups, and key internal stakeholders. Tailored weekly sales sessions with the team to share wins, opportunities, initiatives, and plans to address performance gaps and insights.✔Achieved a 120% revenue target for FY 17/18, exceeding expectations and driving substantial business growth.✔Maintained unplanned absences and attrition under 2% for the team, ensuring consistent staffing levels and operational efficiency.✔Secured the Top Annual Sales Team Leader award for consecutive years 2016 and 2017, demonstrating consistent leadership excellence.✔Managed to achieve 100% of the cost-to-serve target for FY 17/18, optimizing operational costs while maintaining service quality.✔Led the development of comprehensive training programs to upskill team members, resulting in improved sales techniques and product knowledge.✔Attained an impressive customer advocacy result of 80% for the first-call resolution metric, indicating high levels of customer satisfaction and loyalty.

Provided expert guidance and support on telecommunications solutions and services to internal teams and clients. Conducted in-depth analysis of market trends and competitor activities to inform business strategies.✔Developed strategic partnerships with key stakeholders to expand service offerings and reach new markets.✔Boosted sales revenue by 15% through the introduction of targeted upselling and cross-selling techniques.✔Pioneered innovative solutions for complex customer challenges, earning recognition from senior leadership.

Managed a portfolio of small and medium-sized business (SMB) accounts for Telstra Business. Cultivated and maintained strong relationships with clients to understand their needs and provide tailored solutions.✔Revamped client communication strategies, enhancing engagement and satisfaction levels.✔Exceeded sales targets by 25% through proactive upselling and cross-selling initiatives within the SMB account portfolio.✔Introduced innovative training programs for internal teams to improve product knowledge and service delivery.

Master'S Degree, Masters In Accounting And Financial Management

Bachelors In Business Administration, Business Administration And Management, General