Avinash Singh Email & Phone Number

Mumbai Area, India

What do you wish to achieve? What is it that can help you to achieve your goals? Will better communication help you? Or is it your leadership skills? Do you wish to address large crowds with ease? Or do you wish to share your expertise with the world? Are you an organization/firm looking to streamline your L&D processes or conduct some workshops for.

Massachusetts, United States

Mumbai Area, India

Mumbai Area, India

• As a part of content development team, quickly analysed and created different training interventions for classroom training and e-learnings based on the roadmap for different job-roles. Worked with external vendors on.
• Did TNA to understand Terminal Learning Objectives and design interventions accordingly
• Created e-learnings using Adobe Presenter 11 and Articulate Storyline
• Reviewed Storyboards and e-learning WBTs for different calendar programs
• Reviewed and signed-off different game-based e-learning modules and assessments

Mumbai Area, India

My resposibilities include Training & Quality Management for Customer Service, Content Management, LMS, TTT & Knowledge enhancement activities for operations. I also play a key role in the knowledge management of operations department, ensure that the best practices are followed to maintain the highest quality in services delivered. Being a keen learner, I.

Mumbai Area, India

My responsibilities include:*Content Creation*LMS and Knowledge Management*Train the Trainer*Call Centre Training*Creating & Maintaining SOP*Introduction and implementation of Training processes *Vendor Management(External Training & Content Development)

Powai

• As a new trainer was quickly made in-charge to overlook a new Broker Telesales Process in call center, comprising of 93 agents. Using gamification and training was able to help achieve a whopping 42k property listings.
• Analysed Training Needs: Initiated TNA/TNI by getting in touch with vertical managers, floating needs assessments and understood KSA’s of the particular job role to create learning objectives (followed ADDIE principle)
• Instructional Design: Based on the identified learning objectives, created design documents/ storyboards/scripts for training content, and developed it in various formats like presentations, flashcards, video.
• Training Delivery: Created some modules like Sales Training for beginners, which required TTT and hence delivered it at a location to demonstrate it. Also handled TTT’s, MDP and other senior level inductions
• Evaluation: Checked training effectiveness and monitored learning as well as transition from knowledge to application (followed Kirkpatrick’s model)
• LMS & KMS: Created video tutorials and walk-through for all the products and processes. Liaison with External Vendors

Mumbai Area, India

• Zonal Academic Manager 2013 - 2014Territory Academic Manager 2011 - 2013Sr. Executive Training 2010 - 2011As an academic trainer travelled across India to train teachers on the use of technology and its advantages in.
• Conducted TNA/TNI for trainers according to their KRA’s and identified KSA’s required for job
• Designed, developed & delivered trainings to close the gaps in knowledge and application
• Monitored performance through timely reviews and trainer audits
• Created training calendars and maintained all training MIS through dedicated executives
• Created SOPs for all products, process & services along with academic orientations

Thane

• As a center head for a training institute, delivered all trainings related to Management Programs as a part of Certified Business Professional a 1 year professional certification by IBTA – Illinois (USA).The job also.
• Training delivery for all management programs (HR, Operations, Business, and Marketing)
• Training design, development & delivery for Certificate in English & Personality Development
• Overall center management and co-ordination
• Driving sales & marketing for increase in no. of admissions
• Co-ordination with other centers and head office for smooth operation of the center

Mumbai Area, India

• As a trainer, helped students of all ages learn the nuances of English language; including grammar, voice and accent and overall personality development.
• Training for basic & advance English conversation skills
• Accent neutralization
• Training delivery on modules of Goal Setting & Personality Development
• Emphasis was on learning of all 4 skills namely listening, speaking, reading & writing

Mumbai Area, India

Enhancing overall conversation skills of staff membersAccent NeutralizationTraining delivery on Modules of Goal Setting & Personality DevelopmentEmphasizing on learning of all 4 skills namely Listening, Speaking, Reading & Writing

Mumbai Area, India

• As a single point of contact maintained smooth functioning of the office.
• One point contact between labour, junior and senior staff members
• Maintained database for attendance
• Processed staff salary & bonus
• Kept record of work orders, challan, cash memo, bills, payments, and receipts

Mumbai Area, India

• As a customer service representative, interacted with customers to resolve their queries.
• Handling Customer Calls
• Resolving Queries and helping customers
• Handling Supervisor/Escalated calls of irate customers
• Handling correspondence
• Training on floor OJT batch

Diploma In Instructional Design, Instructional Design

Pgdhrm, Human Resources Development

Bachelor'S Degree, Chemistry & Industrial Chemistry

Activities and Societies: Personality Contests,Singing,Dance,Sketching,Cartooning,NSS,Basketball Team etc.