With over 13 years of experience in supply chain, logistics operations, and B2B sales across multiple industries, I am a dedicated professional currently serving as a City Transport Lead at Reliance, a renowned Indian retail company and subsidiary of Reliance Industries Limited. Throughout my career, I have honed my skills in communication, team management, and leadership, enabling me to drive operational excellence and deliver exceptional results.In my current role at Reliance, I am responsible for managing the secondary and last mile delivery of B2B and B2C customer orders. I ensure the on-time and safe delivery of Jio Mart orders by optimizing resource utilization for the city, meeting pickup and delivery service level agreements (SLAs), and achieving cost targets. With a keen focus on efficiency, I plan and ensure the availability of fleet and capacity based on volume projections and city networks, optimizing truck cycle time utilization for both primary and secondary transportation legs.Maintaining system and process compliance is paramount in my role, and I actively engage with cross-functional teams to resolve issues and ensure customer satisfaction. By monitoring and reporting key performance indicators (KPIs), I drive quality across logistics operations and conduct audits to uphold high standards. I am also involved in the development of new 3PL partners and driving their performance to strengthen our supply chain capabilities.In addition to my current position, I have held leadership roles at prominent organizations, including Reliance Industries Limited, Udaan.com, and Rivigo Services Pvt Ltd. In these roles, I successfully managed teams, achieved sales targets, and implemented strategic plans to expand customer bases and enhance business presence.My expertise extends to strategic management, operations, transport management, and supply chain management. I have overseen teams, coordinated with various stakeholders, and resolved escalations to ensure seamless operations. By closely monitoring performance and implementing continuous improvements, I have consistently achieved high efficiency levels and optimized processes.I am eager to connect with professionals across industries, collaborate on innovative projects, and contribute to the growth and success of organizations. If you're interested in supply chain, logistics operations, or B2B sales, I welcome the opportunity to connect and explore potential synergies.